Matterport Privacy Policy

Please note that by using this website and the services available on this website (collectively, the “Site”) provided by MatterPort, Inc. (“Matterport”), you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site.

What is the purpose of this Privacy Policy?

This Privacy Policy discloses our personal information gathering and dissemination practices with respect to the Site. Please read this Privacy Policy carefully.

What information do we collect from users and how is it used?

The following describes the types of personal and other information we may collect about you, and how we use and maintain that information:

Online Inquiries. When you submit an inquiry via the Site, we ask for your first and last name, email address, phone number and certain other information. We request this information for identification purposes, and to communicate with you regarding your inquiry. We may keep this information indefinitely.

Correspondence. If you correspond with us via email, we may gather in a file specific to you the information that you submit. We may keep this information indefinitely.

URL and IP addresses. Like many other websites, we collect information about our users’ utilization and navigation of our Site. This information helps us to design our Site to better suit our users’ needs. For example, we will track the URL that you visited before you came to our Site, the URL to which you next go and your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also is used to help identify you and to gather broad demographic information.

Information Collected With Cookies. Like most websites, we also use cookies on certain pages of our Site. Cookies make using the Internet easier by, among other things, saving your preferences for you. For example, a cookie lets our Site remember that you’ve registered, which allows us to speed up your future activities on our Site, and which allows you to enter your registration information less frequently while visiting our Site. We may also use cookies to deliver content tailored to your interests. Our cookies may enable us to relate your use of our Site to personally identifying information that you previously submitted, such as calling you by name when you return to our Site. If your browser is set to reject cookies, or if your browser notifies you that you are about to receive a cookie and you reject it, then your use of the Site may not be as efficient or as enjoyable as it would be if the cookie were enabled. The information that we collect with cookies allows us to improve our marketing and promotional efforts, to statistically analyze usage of our Site, to improve our content and product offerings and to customize our Site’s content, layout and services. However, we only use information collected with cookies on an aggregated basis without the use of any information that personally identifies you.

To whom we disclose information about you that we collect?

Matterport will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you, except when we have your permission or in any of the following situations:

We disclose information that we collect about you to our third-party contractors who perform services for Matterport in connection with the Site and/or our business, or to complete or confirm a transaction that you conduct with us. We may disclose the results of aggregated data about you for marketing or promotional purposes. In these situations, we do not disclose to these entities any information that could be used to personally identify you. We may disclose information about you as part of a merger, acquisition or other sale or transfer of Matterport’s assets or business. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this Privacy Policy. We may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity in connection with our Site or to respond to a subpoena, court order or other legal process. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate. If you use the Site outside of the United States, information that we collect about you will be transferred to servers inside the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area. By allowing Matterport to collect information about you, you consent to such transfer and processing of your data.

What security measures do we employ for the Site?

To help protect the privacy of data you transmit through the Site, where personally identifiable information is requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we take commercially reasonable steps to protect data that we collect through the Site against unauthorized access. However, you should keep in mind that the Site is run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.

Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure.

How can you correct or update information that we collect about you?

You may correct or update information collected about you by contacting Matterport at the email or mailing address noted below. We will use commercially reasonable efforts to update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement.

What are the policies of linked websites and other third parties?

This Privacy Policy only addresses the use and disclosure of information collected from you by Matterport. You should be aware that when you are using the Site, you may be directed to other websites that are beyond our control, and Matterport is not responsible for the privacy practices of third parties or the content of linked websites. We encourage you to read the posted privacy policy whenever interacting with any website.

How will I know about changes in the Privacy Policy?

Matterport reserves the right to update this Privacy Policy from time to time, with such changes to be effective prospectively. Please visit this page periodically so that you will be apprised of any changes.

What is our policy on children users of the Site?

We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our Site is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICE AT ANY TIME OR IN ANY MANNER. If Matterport learns that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then Matterport will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained an account on the Site, then you may alert Matterport at the address below and request that we delete that child’s personal information from our systems.

Will my employer have access to information that you collect about me?

If you access the Site as a representative of a third party, such as your employer, that party may review and modify your personal information, ask us to delete your personal information, or request that we cease collecting your personal information. If such a third party asks us to delete your personal information or cease collecting your personal information, we may terminate your right to access the Site.

What law governs my use of the Site?

By choosing to use the Site or otherwise provide information to Matterport, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of California. You also agree to abide by any limitation on damages contained in our Terms of Use or other agreement that we have with you.

How can you contact us?

If you have any questions about this Privacy Policy, or need to reach us for any other reason, you may contact us by e-mail at info@matterport.com or by mail at:

MatterPort, Inc.

140 S. Whisman Road

Suite A

Mountain View, California 94041

Last Updated: November 15, 2012

Don't own a Matterport Pro Camera yet? Buy one today to start creating VR content.

Join the Matterport VR Beta

Matterport is currently beta testing a new service that lets you view your Matterport Showcases on virtual reality headsets. The goal is to turn the interior view of Showcase into an immersive virtual reality experience.

The video below shows the images seen by each eye during interactive exploration, but you need a Gear VR to truly experience the feeling of immersion.

You can already experience publicly available Matterport models on Gear VR by downloading the Matterport VR Showcase app, available now in the Samsung Gear VR app store. This app features a carousel of Matterport spaces, including an art gallery, a national park, and a World Heritage Site.

We strongly believe that mobile virtual reality headsets, in which a smartphone is placed inside a set of VR goggles, are one of the best ways of experiencing VR. Their mobility allows you to carry them around in a small bag, set them up in seconds, and give demonstrations on the go.

As such, we’re currently focused on optimizing our content on the Samsung Gear VR ($199.99, works with Samsung Note 4, Samsung Galaxy S6, and Samsung Galaxy S6 Edge).

An experimental version of our app may also be available on Google Cardboard in the future, but since Cardboard is an open platform, performance on any particular device is harder to guarantee. In general, newer phones should be used for the best experience. Older phones (launched more than a year ago) may not be supported, or may suffer low frame rate, latency, or other issues.

Your Content in VR

We’re inviting Matterport camera owners to get in early on the experience of viewing their Matterport spaces in VR with our VR Beta program, in advance of our mainstream VR app. Participants will also have a chance to give us feedback as we build out the main VR app experience.

At this time, we have limited capacity, so there is a moderate per-model conversion fee for the program. This also covers the cost of manual post-processing to ensure models look their best in VR. Conversion time can be up to two calendar weeks, though we expect turnaround times to drop as we move to a more automated system.

Results will vary based on model quality. Depending on the model data quality, we may choose to turn off stereo in the VR version. This means that distances will “pop” less, but provides a cleaner visual experience and is less likely to cause motion sickness. Models submitted to the VR Beta program should generally have 75 active scan positions (sweeps) or fewer. You can, and often should, thin out scan positions to reduce clutter by selectively removing them from high-density areas in Workshop. A 100-sweep model may look stellar as a 70-sweep model in VR.

If you’re interested in converting a Matterport space into VR, we’re happy to provide feedback on how well it will work. Please contact us by filling out the form below for more details.

Preparing your models for VR:

VR is different from the standard 3D Showcase experience, so you’ll want to capture and edit your scans a little differently. Follow the guidelines below to optimize the experience of your Matterport model in VR.

Scanning for VR:
  • Ensure that the tripod is kept at a consistent height near eye level, and choose scan positions carefully based on where it would feel natural to stand.
  • It still pays to scan densely to improve the quality of your mesh, but keep in mind that final scan positions should be consistently spaced to produce a natural feeling of movement. You can always deactivate extra positions in Workshop.
  • Avoid putting the camera too close to walls where possible. These placements may make users feel claustrophobic in VR.

  • Cover large spaces in a grid pattern with consistent distances between scan positions.

  • Ensure windows and mirrors are properly marked. Models with improperly or unmarked windows and mirrors will not look as good, especially in Stereo mode.

  • Try to capture complete rooms. If capturing open areas or parts of rooms, scan farther than you want users to walk, and then deactivate sweeps beyond your desired boundary so that the mesh extends well beyond the outermost active sweep.

Editing for VR:
  • Duplicate your model when editing for VR. You’ll likely make different choices for viewing on the web versus viewing in VR. If you want to convert an existing model to VR and it’s no longer on your iPad, a Matterport representative can duplicate it for you.

  • When you view your model in VR, each scan position will be represented by a sphere. These spheres will be at eye level. Use Workshop to reduce the density of sweeps, generally only having one every ~10 feet, for a less cluttered experience.

  • In densely captured areas, deactivate some scan positions to thin out the view and allow the user to move at a natural pace. 

  • Ensure that there is a scan position visible in front of each doorway so that it’s easy to move through the doorway.

  • If you did any additional sweeps at very high or low positions, you’ll want to remove these to create a path composed of consistent capture heights. In Workshop you can switch modes to view sweep heights.  This will let you more easily choose which sweeps to deactivate and get a sense of overall sweep density.

In order to view your converted model in VR, you will need to download and install the “Matterport VR Showcase” app from the Oculus VR app store. It can be found under the “Apps” tab in the store. This is a large app, and we recommend downloading over Wifi when possible.

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For additional information and pricing, please fill out the form below:

What are you interested in?

Name (required)

Email Address (required)

Company

My.Matterport.com URL of model to be converted (if applicable)

Additional Information