Terms of Use

Updated: August 5, 2026

THESE TERMS OF USE (“TERMS”) ARE EFFECTIVE AS OF THE “UPDATED” DATE ABOVE. MATTERPORT MAY UPDATE THESE TERMS FROM TIME TO TIME IN ITS SOLE DISCRETION. YOUR CONTINUED ACCESS TO OR USE OF THE MATTERPORT WEBSITE CONSTITUTES YOUR ACCEPTANCE OF ANY MODIFIED TERMS.

Please read these Terms carefully before using any Matterport owned or operated website, including but not limited to: www.matterport.com, support.matterport.com, or my.matterport.com (collectively, the “Matterport Website”), any Matterport services, products and solutions, software, applications, data, imagery, models, functionality, or other services provided to you on, from, or through the Matterport Website, any Matterport application, or any other Matterport service (collectively, the “Service”). Any capitalized terms not otherwise defined in these Terms shall have their respective meanings as set forth in such other terms, policies, and guidelines. If you do not accept these Terms or such other terms, policies, or guidelines, you may not use the Service.

1. General.

The Matterport Website is owned and operated by Matterport, LLC (“Matterport,” “we,” “our” and “us”). Matterport reserves the right to revise any of these Terms or any Service specific terms including but not limited to, those available at www.matterport.com/legal, by posting the revised terms therein (and any successor or related locations designated by us). If you disagree with any changes to any of these Terms, your sole remedy is to discontinue your use of the Matterport Website or Service. Your continued use of the Matterport Website or Service after a change has been posted constitutes your acceptance of the change thereafter.

2. Prohibited Activities.

In using the Matterport Website or Service, you must not use the either in violation of the Terms or any Service specific terms, including the following prohibited activities:

  • Send, post, upload or otherwise transmit to or through the Matterport Website or Service any data, including but not limited to, any media, any imagery, text or other content that is unlawful, infringing, harmful, harassing, defamatory, threatening, hateful, discriminatory, violent, fraudulent, vulgar, pornographic, or otherwise objectionable.

  • Knowingly upload or otherwise transmit to or through the Matterport Website or Service any viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful or unwanted programs or similar computer code designed to adversely affect the operation of the Matterport Website or any computer software or hardware.

  • Misrepresent your identity or affiliation in any way.

  • Collect, harvest, or otherwise gather information about others through the Matterport Website or Service without authorization.

  • Advertise or solicit the sale of any products or services, or distribute spam.

  • Interfere with the operation of or damage the Matterport Website or Service;

  • reproduce, duplicate, copy, resell, sublicense, publish, display, or otherwise exploit any portion of the Matterport Website, Service or any content made available therein.

  • Use any deep link, page scrape, scraper, spider, robot, crawler, indexer, AI agent, data-mining tool, automated script, or other automated means to access, copy, acquire, monitor, collect, extract, harvest, or otherwise obtain any content, data, information, imagery, models, metadata, or other materials from the Matterport Website or Service, including for purposes of:

    • creating, maintaining, enriching, or supporting any searchable database, dataset, directory, or similar repository;

    • developing, training, validating, benchmarking, fine-tuning, or improving any artificial intelligence, machine learning, computer vision, generative AI, or similar technology; or

    • developing, marketing, supporting, or improving any competing product or service.

  • Reverse engineer, decompile, disassemble, modify, create derivative works from, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization of any portion of the Matterport Website or Service.

  • Violate any applicable laws or regulations.

  • Assist or permit any persons in engaging in any of the restricted activities described above.

3. Unsolicited Ideas.

Except as expressly provided in Matterport’s Privacy Notice or Matterport Services Agreement, if you choose to provide ideas, concepts or know-how, including ideas for new products or technologies (collectively “Submissions”), you give Matterport an unrestricted, irrevocable, perpetual, transferable, sublicensable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute any such Submissions, without any payment to you or others. In addition, you waive any so-called “moral rights” in any Submissions.

4. Trademarks.

All trademarks, service marks, logos and trade names on the Matterport Website, whether registered or unregistered, including but not limited to “MATTERPORT,” are proprietary to Matterport or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names (other than as needed for your computer or device to interface with the Matterport Website) without the prior written consent of the appropriate owner thereof.

5. Links to Other Websites.

For your convenience, the Matterport Website may contain links to other websites. If you use these links, you will leave the Matterport Website. Certain of these linked websites may make use of Matterport’s intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from Matterport. Matterport is not responsible for the availability or content of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website, whether or not Matterport is affiliated with the owners of such websites. In addition, providing links to these websites should not be interpreted as endorsement or approval by Matterport of the organizations sponsoring such third-party websites or their products or services. Except for any Matterport property or content embedded in any third-party website, these Terms do not apply to any third-party website.

6. Disclaimer.

THE MATERIALS AND FUNCTIONALITIES AVAILABLE ON THE MATTERPORT WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MATTERPORT DISCLAIMS, ON BEHALF OF ITSELF AND ITS AFFILIATES AND LICENSORS, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MATTERPORT DOES NOT WARRANT THAT THE FUNCTIONS ON THE MATTERPORT WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MATTERPORT WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MATTERPORT DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS OR FUNCTIONS ON THE MATTERPORT WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, RESULTS TO BE ACHIEVED, OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

7. Limitation of Liability.

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW: (A) UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL MATTERPORT OR ITS AFFILIATES OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL OR OTHER INDIRECT DAMAGES, EVEN IF MATTERPORT OR A MATTERPORT AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE AGGREGATE LIABILITY OF MATTERPORT AND ITS AFFILIATES OR LICENSORS TO YOU SHALL NOT EXCEED $500. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. APPLICABLE LAW MAY NOT ALLOW SOME OR ALL OF THIS LIMITATION OF LIABILITY, SO IT MAY NOT APPLY TO YOU.

8. Indemnification

You will indemnify, defend, and hold harmless Matterport, its affiliates, and their respective directors, officers, employees, licensors, sub-contractors, representatives and agents (“Indemnified Parties”), from and against any all third-party claim, suit, action, or proceeding (“Third-Party Claims”), including but not limited to all damages, losses, liabilities, judgments, fines, costs and expenses (including attorneys’ fees) arising therefrom (“Losses”), based on, or arising out of: (a) your activities on or use of the Matterport Website; (b) your violation, or apparent violation, of any of these Terms; or (c) any allegation that any material you submitted to Matterport violates any law or infringes any third party right, including any intellectual property or privacy right. You shall not settle any Third-Party Claim unless such settlement completely and forever releases Matterport from all liability with respect to such Third-Party Claim or unless Matterport consents to such settlement in writing.

9. Site Security.

You are prohibited from violating, or attempting to violate, the security of the Matterport Website or Service, including without limitation to conduct a denial-of-service attack or other attack. Any such violations may result in criminal and/or civil penalties against you. Matterport will investigate any alleged or suspected violations and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.

10. Children.

The Matterport Website is intended for a general audience. Matterport does not seek through the Matterport Website to gather personal information from or about children under the age of 13.

11. Privacy.

Matterport’s Privacy Notice applies to use of the Matterport Website, and its terms are made a part of these Terms by this reference. By visiting the Matterport Website, you acknowledge and agree that Internet transmissions are never completely private or secure.

12. Policy Regarding Third-Party Copyrights.

Matterport respects the intellectual property of others, and we ask our users to do the same. Matterport will promptly remove materials from the Matterport Website or Service in accordance with the Digital Millennium Copyright Act (“DMCA”) if properly notified that the materials infringe a third party’s copyright.

If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Matterport’s copyright agent with the following information: (a) a description of the copyrighted work or other intellectual property that you claim has been infringed; (b) a description of where the material that you claim is infringing is located on the Matterport Website or Service; (c) your address, telephone number, and email address; (d) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (e) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on behalf of the copyright or intellectual property owner; and (f) your electronic or physical signature. You may submit this information to Matterport’s copyright agent by email at [email protected] or by mail to: Matterport, LLC, 1201 Wilson Boulevard, Arlington, VA 22209, Attn: General Counsel. Matterport may disclose any communications concerning DMCA notices or other intellectual property complaints with third parties, including the users who have posted the allegedly infringing material.

If you believe that your material is not infringing or has otherwise been removed by mistake, please provide Matterport with a written counter-notification containing the following information: (i) your name, address, and telephone number; (ii) a description of the material that was removed and the location on the Matterport Website or Service where it previously appeared; (iii) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; (iv) a statement that you consent to the jurisdiction of the United States District Court for the Northern District of California), and that you will accept service of process from the person who filed the original DMCA notice or an agent of that person; and (v) your electronic or physical signature. You may submit this information by the methods described in the prior paragraph. Please note that we will send any complete counter-notifications we receive to the person who submitted the original DMCA notice. That person may elect to file a lawsuit against you for copyright infringement. If we do not receive notice that a lawsuit has been filed within ten (10) business days after we provide notice of your counter-notification, we will restore the removed materials. Until that time, your materials will remain removed. We will provide a copy of the original DMCA takedown notice upon request.

Please note that if you fail to comply promptly with the foregoing requirements or any request from Matterport for additional information, your DMCA notice, or counter-notification may not be processed further.

13. Other

Notices

All legal notices to Matterport given hereunder must be in writing and delivered either (i) by email to [email protected] or (ii) by registered/certified mail (return receipt requested, where available), or by a well-recognized overnight courier, to Matterport, LLC, 1201 Wilson Boulevard, Arlington, VA 22209, Attention: General Counsel.

All other notices, including those related to cancellations, billing, accounts receivable, and other non-legal communications may be sent by contacting Matterport support at https://support.matterport.com/s/contactsupport.

Miscellaneous

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any principles of conflicts of law. Any claims or litigation arising under these Terms will be brought by solely in state and federal courts located in Virginia, and the parties specifically consent to Virginia, as the exclusive venue for any such proceeding. In any such action, you and Matterport irrevocably waive any right to a trial by jury. The United Nations Convention of Contracts for International Sale of Goods, Uniform Commercial Code, and the Uniform Computer Information Transaction Act shall not apply. If any provision of these Terms is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and any policies and guidelines incorporated herein by reference constitute the entire agreement between the parties relating to the subject matter herein. No waiver by Matterport of any condition or the breach of any provision of these Terms in any one or more instances shall be deemed a further or continuing waiver of the same or any other condition or provision.

14. How to Contact us.

If you have any questions regarding the Services or these Terms, you may contact us at https://support.matterport.com/s/contactsupport.