Frequently Asked Questions

Find answers to your questions about the Matterport Pro Camera and Immersive Media System.

Matterport Basics
The Matterport Pro 3D Camera
Scanning a Property
Matterport Portal
Matterport Workshop
Matterport 3D Showcase
Other Features

Matterport Basics

What is a Matterport Space?

A Matterport Space, or 3D Space, is a complete three-dimensional representation of a space, which lets you “walk” through the space to experience it as if you were there.

What is the Matterport 3D Media Platform?

Matterport offers an innovative end-to-end 3D media platform that allows you to easily capture, edit, and share 3D models of real-world places.

Our platform includes:

  • Matterport Pro 3D Camera ($4,500)
  • The Matterport Cloud for processing, hosting and streaming your Spaces (starting at $49/month)
  • Matterport Capture App for iPad
  • Matterport Portal
  • Matterport 3D Showcase for viewing Spaces

The Matterport Pro 3D Camera has a built-in WiFi network to connect to your iPad, and a built-in motor to rotate 360 degrees.

How do I create a Matterport Space?

Creating a Space from a real-world property is easy:

1. Place the Matterport Pro 3D Camera in various, evenly spaced positions throughout the space. You will use the Matterport Capture app on your iPad to control the camera. When you press “Scan,” The camera will automatically rotate on its tripod, ensuring a reliable image. Each scan takes about a minute.

2. See an instant preview of your Space on your iPad as you scan.

3. When you have access to WiFi, connect your iPad to the internet and press “upload” to send the scan data to the Matterport Cloud for processing.

4. Processing is automatic and typically takes 1-2 hours. The finished Space can be shared online with a weblink, or embedded directly on a website.

The Matterport Pro 3D Camera

View the complete Pro 3D Camera User Guide here.

Do I need special training to use the camera?

The Matterport Pro 3D Camera is easy to use with little training. If you already use an iPad and have basic computer skills, using the camera will be easy.

Is special lighting required?

Because we use HDR (high dynamic range) photography to balance dark and light areas of an image, no special lighting or lighting equipment is required. However, direct sunlight can interfere with data collection from the sensor, so we suggest avoiding direct sunlight when possible.

What is the warranty on the camera?

The Matterport Pro 3D Camera is warranted for one year under normal use. For warranty details, refer to the Terms of Sale.

Are you working on new features and functionality?

Yes, we are always working on new innovations and advancements to help our customers get greater value from our platform and their existing Matterport Pro Cameras. These can be innovations in hardware - the technology of capturing a location; or software - the technology behind processing raw data into useful, realistic 3D Spaces that can be manipulated and utilized in a variety of ways.

By offering a SaaS solution, we are able to make frequent updates to the common infrastructure and code base that powers our customers' use of our reality capture and distribution technology. This enables us to make new functionality available to all of our customers without changing the hardware. New features and functionality are frequently backward-compatible with Spaces that have previously been created.

If you have been a customer for more than 3 weeks, you have likely already benefitted from our platform updates.

What happens if I buy the camera and you come out with a new one?

We have not announced a release date for any new hardware products. When we designed the Pro 3D Camera, we designed it to last. Since most of the power is in the software, we have worked tirelessly to upgrade the Matterport experience every month with new features and improved performance.

If we did announce new hardware, we would have a plan in place that pleases all customers.

In addition to the Matterport Pro 3D Camera and Matterport Cloud service plan, what other equipment will I need?

The following items are required, but not included:

  • An Apple iPad Air 2 or higher is strongly recommended for the best experience. Apple iPad 4, iPad Pro, iPad Air, iPad Mini 2, and iPad Mini 3 are also supported. The most recent version of iOS is recommended.
  • Capture App (available in the iTunes App Store)
  • Tripod suitable for holding 6.5 lbs (Matterport recommends this or this)
  • Quick release clamp (Matterport recommends this or this; note our camera comes with a built-in quick-release plate)

We also recommend a camera carrying bag for transportation and protection.

Scanning a Property

View the complete Capture App User Guide here.

For a complete overview of creating 3D Spaces using the Matterport system, see our instructional video:

How long does it take to scan a typical home?

On average, it takes about 30-45 minutes to scan 1,000 sq.ft., so a typical 2,000 sq.ft. home can be scanned in about 60 to 90 minutes.

Is there a limit to the number of Scans in a Space?
Spaces are currently limited to a maximum of 200 scans.

How large of an area can be scanned?

For residential properties, 200 scans is sufficient to build Spaces up to approximately 10,000 square feet. The exact square footage will vary depending on the layout of the property and furniture.

How will I know where to place the camera?
You may place the camera anywhere in the space to start. You should position the next camera placement 5 – 10 feet from your first position. As you scan the property, a preview map will be displayed on your iPad. Refer to the map (see below) to see what still needs to be scanned.

Matterport Capture App for iPad Minimap

Is there an ideal distance between Scans?

Generally, 5 – 10 feet between scans is a good distance. scans that are evenly spaced throughout a property, forming a uniform grid, result in the smoothest walkthrough experience.

Can I scan outdoors?

Yes! The Matterport Pro 3D Camera can capture exterior spaces with 360° Views. 360° Views are spherical 2D panoramic images that users can view up, down, and all around. They can be accessed directly from your 3D tour, but are not aligned with the rest of your 3D model. Because direct sunlight can interfere with 3D data collection, we recommend using 360° Views for outdoor or sunny areas. Note: some Matterport users have had success 3D scanning external spaces such as gardens and patios when there is no direct sunlight (such as at dawn or dusk). Visit our Support site for more information.

How much iPad storage is required to scan a typical property?

A typical capture job with 50 scans will take about 450MB of iPad storage. After you upload the scan data to the Matterport server for processing, you can delete it from your iPad.

Matterport Portal

View the complete Portal User Guide here.

What is the Matterport Portal?

Every Cloud Services plan comes with a subscription to the Matterport Portal (, a versatile cloud-based system for managing your 3D Spaces. In the Portal, you can view, edit, and manage all of your Spaces. You can also collaborate with colleagues and share your Spaces with others.
Matterport Portal Dashboard

How many Spaces can I host on

The number of Spaces you can host at one time depends on your service plan. We offer a variety of service plans with monthly and annual subscription options. For more information, see our comparison chart here.

“Max Spaces hosted” is the maximum number of Spaces you can keep in your account at once. You can permanently delete unneeded Spaces from your account to make room for new Spaces.

How many users can I have?

A “user” is a colleague or employee with permission to upload scan data into your account and manage existing Spaces. The number of user accounts allowed depends on your service plan. View comparison chart here.

Can I use multiple cameras with a single Matterport Cloud subscription?

You can use any number of cameras with your subscription.

Will I be able to change my Matterport Cloud subscription level later?

Yes. You can manage your subscription level from our Billing Portal. Changes can must be made at least 3 business days before your next billing period to go into effect.

How can I import a Matterport 3D Space into CAD software?

You can download an industry-standard OBJ file, which will contain both the 3D mesh and textures.

For a sample OBJ file, download this zip file of the Golden Gate Park Visitors’ Center.

Matterport Workshop

View the complete Workshop User Guide here.

What is Matterport Workshop?

Matterport Workshop is an application within the Matterport Portal for editing your Matterport Spaces:

    • Select the starting point and thumbnail for the 3D Showcase
    • Disable selected scan positions to improve navigation in 3D Showcase
    • Download images from the Space at 1920×1024 resolution
    • Take measurements
    • Label the rooms in Floor Plan view
    • Add brand name, Space name, and Space details
    • Activate and deactivate view modes
    • Show or hide address information

Demo an example of Matterport Workshop:

1. Click to demo the 239 Brannan Street Space.
2. Workshop Player is at the lower left; click “launch”; you will need the Unity browser plugin.)


To use the measurement tool, double click on a surface to measure directly to the opposite surface.

View the Workshop User Guide here.

How do I create the highlight reel and guided tour?

You can turn highlight reel and guided tour on and off from within Workshop. To create a guided tour, turn highlight reel on from within Workshop and arrange your snapshots in the order you would like them presented for your guided tour. You can also select a transition mode when you create your highlight reel.

Can I export images from a Matterport Space?

You can export photographs with the Workshop application, available in the Matterport Portal. These photos are in JPG format at 1920 x 1080 pixel resolution.

Sample Matterport 3D Showcase Image - Living Room     Sample image exported from Matterport 3D Showcase

What is Mattertag™ Content?

Mattertag Content is a way to enhance Matterport Spaces by adding context anywhere in your Space. Mattertag™ Posts let content creators anchor a short title and text description to any point in the 3D geometry.For real estate professionals, it’s a way to highlight key features and upgrades in a property. For digital content creators, it’s a way to add context to an immersive storytelling medium. Mattertag Content enhances anyone’s ability to communicate ideas about a place with a Matterport Space. Go here to learn more about Mattertag Posts.

Matterport 3D Showcase

Which browsers are compatible with Matterport 3D Showcase?

The Matterport 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. To confirm that your browser supports WebGL, visit this test page.

How do I embed Matterport 3D Showcase in a website?

Embedding a Space is very straightforward; it’s similar to embedding a YouTube video. Here is a sample embed code for a Matterport Space:

<iframe width="853" height="480" src="" frameborder="0" allowfullscreen></iframe>

And here is the result:

Other Features

Will a Matterport API be available at some point?

Matterport plans to release a developer platform that enables third-party developers to create new applications powered by Matterport technology. We are in the early stages of development and don’t have further details to share at this time.

Can Matterport Spaces be viewed on virtual reality systems?

Yes! Matterport VR Showcase is currently available for free in the Oculus store for Samsung Gear VR. Anyone with a compatible Samsung phone and Gear VR can download the app and start exploring Matterport Spaces in VR today.

Our customers can also have their own Spaces converted for viewing in virtual reality. To learn more, visit our program page.

Can I create flythrough videos?

Yes, you can easily create flythrough videos by using screen capture software like Camstudio or Quicktime. Simply run your screen capture program as you navigate through a Space in the Matterport Showcase.

Can I create floor plans from my Spaces?

Yes, you can order black-and-white Schematic Floor Plans for your Spaces for $36. An account administrator must enable this feature, then you can order directly from the Space Detail Page. Go here to learn more about Schematic Floor Plans.

Fernhill Schematic Floor Plan - Floor 1


I would like to hire a professional 3D photographer to scan a space for me. How do I arrange that?

There is a growing network of Matterport users who provide scan services. Please fill out this form and we’ll put you in touch with scan service providers in your area.