Find answers to your questions about the Matterport Pro Camera and Immersive Media System.
Matterport Pro 3D Camera
Scan a Space with Matterport Capture
Manage your Spaces with Matterport Cloud
Edit a Space with Matterport Workshop
View a Space with Matterport 3D Showcase
A Matterport Space, or a 3D Space, is a complete three-dimensional representation of a space. You can walk through and experience the Space as if you were actually there.
Matterport offers an innovative end-to-end 3D media platform for you to easily capture, edit, and share 3D models of real world places.
Our platform includes:
The Matterport Pro 3D Camera has a built-in WiFi network that connects to your iPad plus a built-in motor that lets it rotate 360 degrees.
Creating a Matterport Space from a real-world property is easy:
1. Place the Matterport Pro 3D Camera in evenly spaced positions throughout the space. You will use the Matterport Capture app on your iPad to control the camera. When you press 'Scan' on the app, the camera will automatically rotate 360 degrees on the tripod. Each scan takes about one minute.
2. See an instant preview of your Space on your iPad as you scan.
3. When you are finished scanning, disconnect from camera's WiFi network and connect your iPad to the internet (another WiFi network). Tap 'Upload' to send your scan data to Matterport Cloud for processing.
4. Processing will begin automatically and typically takes several hours depending on how many scans you took. The finished Space can be shared online with a link or embedded directly on your website.
The Matterport Pro 3D Camera is easy to use and requires little training. If you already have basic computer skills and can use an iPad, then using the camera is easy.
Because we use HDR (high dynamic range) photography to balance the dark and light areas of an image, no special lighting or lighting equipment is required. However, direct sunlight can interfere with data collection from the infrared sensor, so we suggest avoiding direct sunlight when possible.
The Matterport Pro 3D Camera has a warranty for one year under normal use. For more warranty details, please refer to the Terms of Sale.
Yes, we are always working on new innovations and advancements to help our customers get greater value from our platform and their Matterport Pro Camera. These can be innovations in hardware (the technology of capturing a location) or software (processing the raw data into a useful, realistic 3D Space).
By offering a SaaS (software as a service) solution, we can make frequent updates to the infrastructure and code that benefits all of our customers. This enables us to make new functionality and bug fixes available to all our customers without requiring you to purchase new hardware. New features and functionality are frequently backwards-compatible with Matterport Spaces that you have already created.
If you have been a customer for more than 3 weeks, you have likely already benefited from our SaaS solution.
The following items are required but not included:
We also recommend a camera carrying bag for transportation and protection.
For a complete overview of creating 3D Spaces using the Matterport system, see our instructional video:
On average, it takes about 30 to 45 minutes to scan 1,000 square feet (93 meters squared) so a typical 2,000 square foot (186 meters squared) home can be scanned in about 60 to 90 minutes.
Spaces are currently limited to a maximum of 200 scans.
For residential properties, 200 scans is sufficient to build Spaces up to approximately 10,000 square feet (930 meters squared). The exact square footage will vary depending on the layout of the property and furniture.
You may place the camera anywhere in the space to start. You should position the next camera placement 5 to 10 feet (1.5 to 3 meters) from your first position. As you scan the property, a preview map will be displayed on your iPad. Refer to the map below to see what still needs to be scanned.
Generally 5 to 10 feet (1.5 to 3 meters) between scans is a good distance. Scans that are evenly spaced throughout the property (forming a uniform grid) result in the smoothest walkthrough experience.
Yes! The Matterport Pro 3D Camera can capture exterior spaces with 360° Views. 360° Views are spherical 2D panoramic images that users can view up, down, and all around. They can be accessed directly from your 3D tour, but are not aligned with the rest of your 3D model. Because direct sunlight can interfere with 3D data collection, we recommend using 360° Views for outdoor or sunny areas. Learn more about 360 degree views.
Using 3D scanning outside (to create a path or capture actual depth geometry) is not supported. However, some Matterport users have had success scanning gardens and patios when there is no direct sunlight (such as at dawn or dusk).
A typical capture job with 50 scans will take about 450MB of iPad storage. After you upload the scan data to the Matterport server for processing, you can delete it from your iPad.
Every cloud plan comes with a subscription to Matterport Cloud (my.matterport.com), a versatile cloud-based system for viewing, editing, and managing all of your Matterport 3D Spaces. With Matterport Cloud you can also add collaborators and share your Matterport Spaces with others.
The number of Spaces you can host at one time depends on your service plan. We offer a variety of service plans with monthly and annual subscription options. For more information, please see buy.matterport.com
“Up to X spaces” is the maximum number of Spaces you can keep in your account at once. You can permanently delete unneeded Spaces from your account to make room for new Spaces.
A “user” is a colleague or employee with permission to upload scan data into your account and manage existing Spaces. The number of user accounts allowed depends on your service plan. Learn more at buy.matterport.com
Yes, you can use as many cameras as you want with your Matterport Cloud account.
Yes, you can manage your subscription level from our Billing Portal. Changes can must be made at least 3 business days before your next billing period to go into effect.
You can download an industry-standard OBJ file, which will contain both the 3D mesh and textures.
For a sample OBJ file, download this zip file of the Golden Gate Park Visitors’ Center.
Matterport Workshop is an application within Matterport Cloud for editing your Matterport Spaces.
Yes. Take a Snapshot from within Workshop and then download the images from Workshop or the Cloud interface. You can also select the resolution you want to download them in as well.
Matterport 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS and Chrome for Android. To check if your browser supports WebGL, visit the WebGL test page.
Embedding a Space is straightforward and similar to embedding a YouTube video. Here is a sample embed code for a Matterport Space:
<iframe width="853" height="480" src="https://my.matterport.com/show/?m=aSx1MpRRqif" frameborder="0" allowfullscreen></iframe>
And here is the result:
Matterport plans to release a developer platform that enables third-party developers to create new applications powered by Matterport technology. We are in the early stages of development and don’t have further details to share at this time.
Yes! Matterport VR is currently available for free in the Oculus store for Samsung Gear VR. Anyone with a compatible Samsung phone and Gear VR can download the app and start exploring Matterport Spaces in VR today.
A version is also available for Cardboard headsets in the Play Store for Android phones.
Your Matterport Spaces can also be easily converted to virtual reality with Matterport CoreVR. Learn more about VR.
Yes, you can easily create flythrough videos by using screen capture software like Camstudio or Quicktime. Simply run your screen capture program as you navigate through a Space in the Matterport Showcase.
Yes, you can order black-and-white Schematic Floor Plans for your Spaces for $36. An account administrator must enable this feature, then you can order directly from the Space Detail Page. Go here to learn more about Schematic Floor Plans.
There is a growing network of Matterport users who provide scan services. Fill out this form and we’ll put you in touch with a service provider in your area.
The US $4500 price does not include sales tax or VAT. Though Matterport does not ship directly to international addresses, we are happy to connect you with an approved local reseller in your market. Please contact us for more information.
Currently we do not offer a local hosting solution for your Spaces, nor is it on our immediate roadmap. We believe that by adopting a SaaS (Software as a Service) model with a centralized cloud hosting strategy, we can offer more efficient deployment, improved support, and more frequent updates. Therefore, we feel that these benefits outweigh the advantages of a local hosting solution.
If you feel very strongly about a local hosting solution, please contact us and we'll be happy to reassess in the future.