Paul Davis Restoration Brings Efficiency and Innovation to Restoration with Matterport Technology

Restoration franchise uses 3D technology to transform and evolve the future of restoration processes

Customer results summary:

  • Reduced site visits by 40%

  • Produced property sketches 75% faster with Matterport TruePlan for Xactimate

  • Generated estimates 50% faster 

  • Sped up time to measure properties and damaged areas by 75% by taking digital measurements inside a Matterport digital twin Increased capacity of estimators by up to 4 times

In late August 2020, Hurricane Laura made devastating landfall in the U.S., specifically hitting southeast Texas and Louisiana the hardest. 

The First Baptist Church of Sulphur in Louisiana was one of the buildings hit hard by Hurricane Laura. Due to the extensive property damage from water, rain, and wind, the church reached out to Paul Davis Restoration to help spearhead their restoration project.

shawn finch

“The storm removed the roof from 65 to 70% of the building,” said Shawn Finch, Commercial Development Director at Paul Davis Restoration. “a large part of the storm blew into the church causing damage to every part of the building.”

Using Matterport 3D technology, Paul Davis Restoration professionals were able to assess the damage and provide an accurate estimate for the repairs to the church that precisely communicated the vastness of the damage.

Without risking safety to a crew of people on site, a restoration professional from Paul Davis scanned a  Matterport digital twin of the church. Within hours, photo-realistic proof of the non-salvageable items and damage was available for insurance documentation, while also allowing the church’s pastor access to walk through the digital space as if he were physically present. 

Since implementing Matterport into their restoration processes, Finch’s team reduced site visits by 40%, estimation times by 50%, and improved sketch times by 75% using Matterport TruePlan for Xactimate.

Accelerating progress with Matterport technology

With over 50 years in the industry, Paul Davis Restoration has a history of innovation that includes many processes that have reshaped the industry, including collaborating with insurance adjusters, introducing estimating automation, and building a computerized system to measure and monitor water losses.

shawn clark

Since 2019, Paul Davis Restoration has been actively evolving its practices to include Matterport 3D technology and Matterport’s TruePlan services to optimize its processes. Matterport was critical to helping franchisees stay on track and meet restoration needs during COVID-19, such as when Texas was hit with freezing temperatures in January 2021.

“There's a lot of tried and true processes, but COVID-19 forced everyone's hand at fully adopting technology with remote estimating and 3D capture,” said Shawn Clark, Chief Information Officer at Paul Davis Restoration. “We were focused on training and enablement of franchisees prior to COVID-19 lockdowns.   So, when Texas suffered from

eric blaser

freezing temperatures, we were able to hit the ground running with Matterport to capture losses accurately in 3D. ”

As a result of using Matterport for centralized estimating since 2019, Eric Blaser, VP of Estimating at Paul Davis of Utah has seen estimators increase their capacity by 3 to 4 times.

With centralized estimating and digital twins of property losses, we are cutting the time from when the information is available to when the estimate is sent to the approving party in half,” Blaser says.  

Improving collaboration across the insurance industry

Insurance estimators view Matterport digital twins provided by Paul Davis Restoration as an invaluable tool. because they can create estimates for claims in times of emergency when they can’t physically be present at the property due to safety risks.

J. Tim Scanlan, who’s worked insurance industry for over 35 years, notes that his estimates and the accuracy of his work only improve when using Matterport digital twins to process claims, which is why he values Paul Davis Restoration’s use of the 3D technology.  

“Matterport allows me to write an estimate of repair without even being in the customer’s home,” says Scanlan. “It allows me to walk through the loss in 3D and determine measurements with it. As a result, I believe that my estimates are as accurate as writing one on-site.”

“A Matterport digital twin of a property loss shows what was in the home, the condition of the home prior to or at the time of loss, the personal property items that were present and possibly damaged, providing me with the visual evidence I need,” says Scanlan.  

Scanlan appreciates the transparency Paul Davis Restoration provides when sharing digital twins of a loss.  “When using Matterport to write estimates my confidence grows significantly and gives me peace of mind,” he says. 

ABOUT PAUL DAVIS RESTORATION

Founded in 1966, Paul Davis Restoration, Inc. is a franchise organization that offers services to clean and repair damage to residential and commercial properties due to water, fire, mold, storms, or other disasters. With over 300 independently owned and operated franchises throughout the U.S. and Canada, Paul Davis Restoration works with certified professionals to help the recovery process for areas in need of emergency restoration, reconstruction, and remodeling.

With over 50 years of experience, the Paul Davis franchise network values innovation, resourcefulness, empathy, and top-of-the-line customer service above all to bring excellence to the restoration industry.

https://pauldavis.com/

HEADQUARTERSJacksonville, FL

INDUSTRY Residential Real Estate

CHALLENGEReduce the time and safety issues associated with the recovery process for areas in need of emergency restoration.

PRODUCTS Matterport Pro 2, Matterport TruePlan for Xactimate

SOLUTION Increased efficiency without losing accuracy by using Matterport to digitally capture, sketch and take measurements of damaged properties.

Results

  • Reduced site visits by 40%

  • Produced property sketches 75% faster with Matterport TruePlan for Xactimate

  • Generated estimates 50% faster 

  • Sped up time to measure properties and damaged areas by 75% by taking digital measurements inside a Matterport digital twin Increased capacity of estimators by up to 4 times.

Tags

  • United States
  • Insurance & Restoration
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