If you purchased a Matterport Pro 3D Camera in the past 6 months directly from Matterport or an authorized reseller, you may be eligible to trade it in for credit toward a Matterport Pro2 3D Camera.
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We don't charge you until the camera ships! You may see a card authorization for validation purposes, but you aren't charged until the camera leaves our facility.
You can order the Matterport Pro2 3D Camera today! Shipping is expected to begin in late June 2017.
After receiving your Pro2 camera, use it to scan a space. Scanning takes about an hour for a 2000 ft2 house. After you upload it to Matterport Cloud, log into my.matterport.com, take a few snapshots through our web tool called Workshop, and download them to your computer. Then you can use them however you like.
The trade-in program is designed so all Matterport customers can realize value on their Pro Camera purchase while also taking advantage of our new hardware.
Our Pro 3D Camera trade-in program only extends to orders placed within the last 6 months. However, we still want to reward our early adopters. That’s why any current Pro 3D Camera owner who wants to add a Pro2 3D camera receives $500 (£400) off their preorder.
Contact your sales representative or firstname.lastname@example.org for details and limitations.
Yes! Reseller customers are eligible for the trade-in program under the same conditions as direct Matterport customers. Matterport will provide shipping labels for used cameras returned from a US shipping address. Customers outside of the US are responsible for shipping back to Matterport HQ in Sunnyvale, CA.
Yes! The new Pro2 camera is compatible with all your existing equipment. Learn more about what equipment we recommend.
However, now is a good time to upgrade to an iPad with more storage space since the new high quality, print-ready 4K photography will require more storage space on your tablet.
Yes, of course you can! If it meets all your needs, please continue to scan, upload, and share with your existing Matterport Pro 3D Camera. We will continue to support the Pro camera and provide updates as needed.
Overall, the scanning process takes about the same amount of time as with the Pro camera. Processing time in the cloud is slightly longer because the panoramas are higher quality. However this is not noticeable, and most spaces will still process within 24 hours.