Stories That Matter

Premier Restoration Hawaii powers a distributed workforce with 3D capture to help people and businesses recover faster

Premier Restoration Hawaii, a leading provider of restoration and reconstruction services across Hawaii, believes in helping Kama’aina, the people and businesses of Hawaii, recover quickly when disaster strikes. Premier Restoration Hawaii values working as a team to service the community with compassion, respect, and honor, treating every emergency as if it were their own.

While many restoration firms use traditional methods of 2D photography and manual measurement to document losses, Premier Restoration Hawaii relies on the Matterport Pro2 camera to capture 3D models of water, mold, wind, and fire damage more effectively.

3D models help Premiere Restoration Hawaii connect with adjusters

Using the Matterport Cloud, the company is uniting employees, adjusters, and customers to speed estimation processes and resolve questions faster than ever before. Anthony Nelson, SVP of Operations at Premier Restoration Hawaii explains “the Hawaii market is unique with 70% of insurance adjusters located a flight away from the loss they are adjusting. Therefore, it’s critical we are fluent in loss documentation and digital engagement.”

Matterport has given the company a platform of reference to engage with adjusters by conducting virtual walk-throughs of losses to validate conditions, equipment used, and measurements.

Premier Restoration Hawaii responds faster with Matterport

Premier Restoration Hawaii's relationship with Matterport began during a time of crisis — when the company needed to respond rapidly to wildfires devastating more than 500 homes on Maui in 2018. With most of Premier Restoration Hawaii’s staff based on Oahu, Nelson, a resident of Maui, grabbed the Matterport Pro2 camera and became the company’s first scanning technician for a few weeks.

“With the Matterport Pro2 camera, I scanned 40 of the Maui wildfire losses and shared the 3D models with our Oahu-based estimating team,” Nelson said. “Using the Matterport Cloud, our estimators completed virtual walk-throughs of the homes, determined the mitigation strategy, and estimated a multitude of losses quickly.”

Not only does the company save money, but Matterport helps the company stay connected and adopt a new way of working through each phase of restoration. “I am always looking for ways to make our lives easier — it is not an easy business,” Nelson said. “If I had access to Matterport when I was a field estimator early in my career, my life would have been a lot easier.”