Matterport Calls on Zillow to Lift its Ban on Matterport Tours.

Since Zillow removed Matterport tours from its website in October 2025, CoStar Group has repeatedly told Zillow, both publicly and in direct letters to Zillow, that Matterport customers may post their Matterport tours on Zillow. Those rights and our relevant terms of service never changed, no matter how many times Zillow says otherwise.

In spite of our considerable efforts to advocate for Matterport customers, Zillow still refuses to allow Matterport customers to post their tours on Zillow.

Now, running out of excuses, Zillow asks for an “executed promise” from CoStar Group. Although we have told Zillow all along that “Matterport customers own their Matterport tours and can post them wherever they want”—in fact that’s a direct quote from when we wrote to Zillow last year—we‘ll say it once again publicly, signed and delivered as an “executed promise”. All Zillow needs to do is accept.

CONTRACT

Matterport customers own the Matterport tours they create and they can post them wherever they want, and CoStar Group will not sue Zillow for displaying them. WE PROMISE.

Rob Hines Interim President, Matterport

Jeremy Wacksman CEO, Zillow