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Matterport celebrates 10 years of innovation, growth and industry firsts! Learn more

Sales: +44(0)2038 747580

Matterport celebrates 10 years of innovation, growth and industry firsts! Learn more

Sales: +44(0)2038 747580

Cookie Policy

Last update: May 3rd, 2019

This Cookie Policy provides detailed information about how and when Matterport, Inc. (“Matterport”) use cookies and similar technologies, to recognize you when you visit our websites and Matterport Cloud (collectively, the “Service” or “Services”). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites function, to work more efficiently, as well as to provide reporting information.

Cookies set by the Matterport are called “first party cookies”. Cookies set by parties other than Matterport are called “third party cookies”. Third Party cookies enable third party features or functionality to be provided on or through the Service (for example advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer or mobile device both when you use the Services and also when you visit certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for the Service to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience of our Service. Third parties serve cookies through the Service for advertising, analytics and other purposes. Note however that Matterport Showcase models do not use third-party cookies except for the purposes of Matterport’s own analytics.

The specific types of first and third party cookies served through our website and the purposes they perform are described below:

Essential Cookies

Essential cookies are needed by Matterport to protect your 3D space’s, profile, and billing data to make sure you and only you can access or change them. Essential cookies may be set at any time when you are using the Services and may not be turned off. The following is a list of these essential cookies:

  • token
  • csrftoken
  • SESS - Note that the portion of this cookie will vary for each individual user
  • _help_center_session
  • _zendesk_authenticated
  • __stripe_mid
  • __stripe_sid
  • __cfduid


Functionality Cookies

Functionality cookies help to improve your experience while using the Service. These do not contain any personal data. Functionality cookies may be set at any time when you are using the Service and may not be turned off. The following is a list of functionality cookies:

  • mp_membership_sid
  • debug
  • cookiebar


Analytics/Performance Cookies

Performance cookies inform Matterport about what features our users like most and help us to customize the Services to best fit your needs. You can disable performance cookies in Matterport Cloud as part of your preferences, or by changing settings in your web browser. You can currently only turn off performance cookies on our website (, and our shopping cart ( by changing browser settings. The following is a list of Performance cookies:

  • ajs_anonymous_id
  • ajs_group_id
  • ajs_user_id
  • ajs_group_properties
  • ajs_user_traits
  • _ga
  • _gid
  • _uetsid
  • optimizelyBuckets
  • optimizelyEndUserId
  • optimizelySegments
  • optimizelyPendingLogEvents

3rd Party Content and Cookies

As part of bringing you the best experience possible Matterport links out to a variety of other services that you may use. By including some of these resources on our pages, they may in turn set their own cookies which our governed by their own privacy policies. Matterport does not directly control or influence these cookies.

How can I control Cookies?

The cookies we use are designed to help you get the most from the website but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our Services. These settings will typically be found in the "options" or "preferences" menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the "Help" option in your browser for more details.

  1. Cookie settings in Internet Explorer
  2. Cookie settings in Firefox
  3. Cookie settings in Chrome
  4. Cookie settings in Safari web and iOS.

If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that drop cookies via our Services):

  1. Your Online Choices (
  2. Network Advertising Initiative (
  3. Digital Advertising Alliance (


Updates to this cookie policy

Matterport may update this Cookie Policy from time to time, therefore revisit this page to stay informed about our use of cookies. The date at the top of this Cookie Policy indicates when it was last updated.