Cookie Policy

Last updated: November 15, 2024

At Matterport, we believe in being clear and open about how we collect data related to you. This Cookie Policy provides detailed information about how and when Matterport (collectively, “Matterport”, “Company”, “we” or “us”) uses cookies and similar technologies when you when you visit our websites at www.matterport.com, any associated subdomains or websites, interact with Matterport online advertisements or marketing emails, or engage with any other websites, pages, features, or content we own or operate that direct you to this Notice (collectively the “Services”). This notice explains what these technologies are, why we use them, and your rights to control our use of them. Please read this Notice carefully so that you can be informed about our cookie handling practices when accessing or using our Services.  

For more information about Data Privacy within Showcase, click here.

1. Acceptance

This Cookie Notice is part of, and is governed by, the terms and conditions set forth in our Terms of Use located at https://matterport.com/terms-of-use, and forms a part of our Privacy Policy.  Please read the Privacy Policy to understand our data handling practices, including compliance with GDPR, CCPA, CPRA, VCDPA, and other relevant privacy regulations.

By accessing or using our Services, you accept the data practices and terms detailed in this Notice. If you do not agree with this Notice, please discontinue your access or use of the Services immediately. This Notice does not apply to services offered by other companies or other sites linked from our Services.

2. Change to this Notice

We may update this Notice at any time so that we can keep you updated about our new data handling practices. If we make any material changes to this Notice, we will notify you when you first visit our Services after the change are posted or via the email address we have on file for you (if any). Once the Notice is posted, the changes become effective upon your continued use of the Services. We will update the Last Modified date located at the top of this Notice whenever we make changes to the Notice.

3. What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites function, to work more efficiently, as well as to provide reporting information. 

We use both first-party and third-party cookies on our Services. First-party cookies are cookies that are placed on your device by us, while third-party Cookies set by parties other than Matterport. Third-Party cookies enable third party features or functionality to be provided on or through the Website (for example advertising, interactive content, interaction with social media sites, and analytics). The parties that set these third party cookies can recognize your computer or mobile device both when you visit our Website, and also when you visit certain other websites. 

Generally, information collected by cookies and other tracking technologies does not constitute personal information as defined by GDPR. However, if exceptionally such collected information does constitute personal information (such as IP addresses or similar identifiers), we will treat it as personal information in accordance with our Privacy Policy.

4. How long will cookies stay on my browsing device?

Our retention periods for cookie information depend on whether the cookie is a “persistent” or “session” cookie. Each category of cookie listed below is either a session cookie or persistent cookie.

We use “persistent cookies” to save information about you for longer periods of time, while “session” cookies are deleted when you close your browser or after a short period of time. Persistent cookies are stored for varied lengths of time depending on the purpose of the cookie collection and tool used. You can delete cookie data as described 

5. Why does Matterport use cookies?

We use first-party and third-party cookies for several reasons. Matterport uses cookies to help it understand how the Services are being used, such as whether you spent more time on a certain part of the Services, whether you experienced any technical issues, and more.  Some cookies are required for technical reasons in order for our Website and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users and to enhance the experience of our Service. Third parties serve cookies through our Websites for advertising, analytics and other purposes.

6. What types of cookies does Matterport use?

We use the cookies described below on our Services:

• Strictly Necessary Cookies. These cookies are strictly necessary for the website to function and cannot be switched off in our systems.  They are usually set only in response to actions made by you which amount to requests to provide the Service to you through our Websites. Strictly necessary cookies allow you to use our Services and to enable access to various features such as setting your privacy preferences, logging in or filling in forms, creating a unique user session, and enabling access to secure areas.  You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Matterport serves these cookies directly.

• Performance Cookies. These cookies are used to enhance and improved the performance of our Websites and our Services but are not essential. These cookies collect information that helps us understand how the Websites and Services are being used by our customers and how effective our marketing campaigns are. These cookies may collect IP addresses and may generate a unique identifiers to analyze how frequently you visit our Websites, and gather other metrics such as page views. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

• Functionality Cookies. These cookies enable our Service and Websites to provide enhanced functionality and personalized features. They may be set by us or by third party providers whose services we have added to our pages. Although these cookies are not strictly necessary, if you disable them, certain functionality may not be available to you. 

• Targeting Cookies. Targeting cookies are used by our advertising and marketing partners and work primarily through uniquely identifying your device (e.g., advertising ID, IP address, geolocation), and are used to build a profile of your interests and show you relevant ads on other websites you may visit. If you do not allow these cookies, you will experience less targeted advertising.

• Use of Local Storage. Cookies are not the only way to store information on your computer or mobile device. Matterport stores additional information that is essential to the functionality of the Services in local storage. Local storage is similar to the storage of information in cookies, but never expires until our Services delete this information, or you delete it yourself. Please refer to the instructions specific to the type of browser you are using, or the specific mobile phone operating system you are using for instructions on how to delete local storage.

• Other Tracking Technologies. Cookies are not the only way to track visitors to a website. Matterport and our third party partners may use other similar technologies such as clear GIFs (also known as “tracking pixels” and “web beacons”). Clear GIFs are small graphics files that contain an identifier that recognizes when a user visits our Websites. This allows our third-party partners to monitor traffic patterns between websites, communicate with cookies, to understand if you have come from an advertisement displayed on a third party Website, to monitor the success of marketing campaigns and to improve site performance. These technologies typically rely on cookies to function, so disabling cookies in your browser will impair their functionality.

7. How can you manage cookies via our website and your browser settings?

You have the right to decide whether to allow cookies when using our Websites and Services. 

Below we describe how you can manage first party and third-party cookies on our Services: Managing Cookies via Our Website. Through our Cookie Settings, you can accept, reject, or customize your cookie settings based on the categories of cookies used on our site, such as Strictly Necessary, Performance, Functionality, and Targeting cookies. The Cookie Settings provides a straightforward way to control both first-party cookies (set by Matterport) and third-party cookies (set by our partners or service providers). Any changes you make through the Cookie Settings are applied immediately, ensuring that your privacy preferences are always up to date.

Managing Cookies via Your Browser. In addition to our Cookie Settings, you can also manage cookies through your browser settings. Most browsers allow you to control cookies as part of their settings and preferences, such as enabling, disabling, or deleting cookies. Please be aware that managing cookies through your browser and disable cookies, you may not be able to access secure areas of the Services and parts of the Services may also not work properly (e.g., referral links, preferences, etc.). 

The following links are provided for your convenience. Click on the relevant link below to access detailed information regarding cookie settings. Should your browser not be listed here, you should review the help pages for your specific browser to see what features are offered for adjusting your cookie settings:

• Microsoft Internet Explorer

• Google Chrome

• Safari

• Firefox

If you use a different browser than those listed above, please refer to your specific browser’s documentation or check out http://www.allaboutcookies.org/browsers/index.html for more information on managing cookies across different browsers. You can also find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

Note that if you disable, limit or delete cookies, our Websites may not function properly, and this may prevent you from using our Services.

8. How can I opt-out of interest-based advertising cookies?

We do not control interest-based advertising cookies on our Services. However, many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI), both of which maintain websites where people can opt out of interest-based advertising from their members.

To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/, the DAA of Canada’s opt-out portal available at https://youradchoices.ca/en/tools, or visit the NAI’s opt-out portal available athttp://optout.networkadvertising.org/?c=1.

Residents of the European Union may opt-out of online behavioural advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting https://www.youronlinechoices.eu/. 

9. How can I opt-out of analytics and marketing cookies?

As described in this Notice, we use third-party analytics providers to collect information about the effectiveness of our Services and marketing campaigns. Some third-party analytics and marketing cookie service providers allow you to opt-out with them directly. 

10. How to Contact Us

If you have any questions or comments about this Privacy Policy, you may contact us by email at [email protected] or by mail at:

Matterport, Inc. 352 E. Java Dr. Sunnyvale, CA 94089 USA Alternatively, you may contact our customer support team using our toll-free number at +1 (833) 408-0104 or submit a request via our customer support portal at: https://support.matterport.com/hc/en-us/requests/new.