Expanding our Digital Twin Platform with Updated Subscription Plans and Pricing

We believe our success as a company is directly tied to the success of our customers. That's why we're constantly striving to provide you with more value and better solutions tailored to your needs. Over the past year, we've listened carefully to your feedback and worked tirelessly to introduce innovative new tools, capture devices, features, and services that create breakthrough experiences for our customers. 

Since we first introduced our subscription plans for Matterport digital twins in 2019, our customer base has grown considerably to encompass diverse industries around the world that utilize our platform in many new and exciting ways. This has fueled the rapid growth of our platform and expanded the functionality of every digital twin you’ve created.

To keep pace with our rapidly growing platform and customer base, we are announcing changes to our subscription plans and pricing. Our new plans offer increased flexibility alongside the rich features and functionality we add to our digital twin platform every year. We've carefully updated our plans so you can find the right subscription that fits your needs and budget. 

If you’re already a Matterport customer, you’ll receive an email with information about the changes to your account and when they take effect. In addition, the email will explain how to take advantage of a special limited-time offer.

Before we dive in, it’s important to note the following updates apply to our Starter, Professional, Professional Plus, Business, and Business Plus plans. 

Introducing new options for added flexibility

Since launching our current plans four years ago, our customer base has grown substantially—and so has their need for more flexibility. A consistent theme we’ve heard from our customers is the need to provide more options for how many active spaces are available with each plan while providing a smoother, cost-effective upgrade path as your requirements grow.  

In response to your feedback, we’re simplifying our subscription plans and introducing a wider range of new options that allow you to fine-tune the number of active spaces on your plan. Now you have greater flexibility to find (or upgrade to) a plan that fits your needs and budget.

More active space options to choose from

* After June 20, 2023, Professional Plus plans and Business Plus plans will be referred to as Professional and Business plans with 50 and 300 active spaces, respectively.

More collaborators

Organizations around the world are using our digital twins to remotely collaborate—significantly increasing productivity and reducing travel costs—while saving countless hours and operational expenses.

That’s why we’re adding more collaborators to each of our plans:

• Starter plans now include 3 collaborators (up from 2).

• Professional plans, our most popular subscription level, now include 10 collaborators (up from 5).

• Business plans now include 50 collaborators (up from 25).

More data for attachments and productivity

We are also increasing the data attachment capacity on Professional and Business plans, making collaboration using digital twins more productive by adding more capacity to embed images and PDFs into your Notes and Tags. Our popular Professional plan now has 50­᠎ GB (up from 25 GB) and our Business plan now has 500 GB (up from 100 GB).

Updated plan pricing 

In addition to the new options above, we’re implementing a price increase to our plans. This is the first pricing change since we introduced these plans in 2019. 

Over the past four years, we’ve delivered several breakthrough innovations and expanded our offerings for all of our customers. These include the more powerful Cortex AI engine, mobile capture and the Axis motorized mount for smartphones, the groundbreaking Pro3 camera, and advancements to our digital twin platform to provide immersive storytelling tools, precision measurement tools, new developer tools, collaboration workflows for teams, third-party integrations, and much more. 

We’ve taken great care in ensuring that our new pricing remains competitive within the market, fairly reflects the value we deliver, and enables us to continue building innovative solutions for our customers.

New monthly and annual plan pricing (USD)

*Professional Plus and Business Plus are renamed Professional 50 and Business 300. The full pricing chart for USD, GBP, EUR, and JPY currencies can be found here.  

Limited-time offer for existing customers

Current customers can take advantage of limited-time offers available until June 20, 2023, that allow you to lock in savings now before the changes take effect. Check your email inbox to find specific details about these offers.

New policy for large spaces

Until now, spaces of every size—whether a small apartment or a massive stadium—were considered equal and counted as one active space each on your plan. It’s been this way since our founding over a decade ago. 

Capture devices like our Pro3 and improvements to our capture app and Cortex AI engine now make it possible for customers to capture, process, and host massive spaces. However, these large spaces require significantly more processing and storage. As a result, we’re making a change to more closely map our business with our underlying costs and value we deliver. 

As part of the updates we’re announcing today, active spaces with over 200 scan points—typically more than enough to capture spaces up to 10,000 sq. ft./1,000 sq. m. (sometimes much larger depending on the space)—will use more than one active space on your plan. The chart below outlines how these large spaces are counted. For the majority of our customers, we expect that the 200 scan point threshold will have no impact on the way active spaces are counted on your plan.

Active Spaces Used vs Scan Points

Important note: this policy change only applies to large spaces you capture after these changes take effect on your plan. This means all of your existing captured spaces over 200 scan points are exempt and are not subject to this new policy and will be counted as one active space. 

You can read more about large spaces and scan points here.

New policy for archived spaces

We introduced archiving back in 2019, and it’s one of our most used capabilities because it saves you the risk of deleting an older space that you might need again. One of the key benefits of archiving is the ability to reactivate a space seamlessly on demand. But archiving also means we’re storing an ever-growing number of archived spaces that we keep online and available for immediate reactivation.

To keep this popular feature available, we’re updating the policy for reactivating (unarchiving) spaces as described in the table below. We’re providing Starter, Professional and Business plans with a certain number of space reactivations that will reset every month. You can reactivate additional spaces for a small fee. There remains no limit on the number of spaces that you can archive.

Pricing effective date and current customer grace period

For new customers, our updated prices and plan policies take effect today, May 16, 2023, and are available on our pricing page.  Current customers have a 30-day grace period and will see these changes reflected on their plans at their next renewal billing date beginning on or after June 20, 2023. For monthly plans, this automatic change will occur between June 20 and July 19, 2023. For annual plans, this automatic change will occur at the next annual renewal billing date between June 20, 2023 - June 19, 2024.

I want to take a moment to express our heartfelt gratitude to all of our customers. Your unwavering trust in Matterport means the world to us, and we are continually inspired by the creative and remarkable ways you utilize our platform. Your ongoing commitment, support, and feedback inspires us to deliver the best products and services for you. We look forward to growing our business alongside yours and can’t wait to see the incredible innovations you come up with next. 

Thank you,

RJ Pittman

Chairman and CEO

Matterport

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For more information on each of our plans, please visit our pricing page. If you have any questions, please visit our help center or contact our customer support team.