Realtor’s Guide to 3D Virtual Tours: Why They Are Better Than 360 Walkthroughs?

Find out how depth, data, and the emergence of the 'digital twin' are clarifying what it means to offer a true 3D virtual tour experience. See for yourself with a look here at reality capture terminology and what it takes for a fully immersive experience


A Matterport 3D digital twin, featuring the dollhouse view

Do you remember when virtual property tours were just glorified slide shows stitched together into two-minute YouTube videos?

Digital property tours have grown up a lot since then. Now a high-tech version, the 3D virtual tour, is dominating the space. However, like all exciting new technologies, the 3D tour has spawned a sea of copycats—and despite their claims, many are not actually 3D at all.

Today, we're going to explore what makes a 3D virtual tour actually 3D, and how real estate agents can tell the difference.

What is a virtual tour?

A virtual tour represents an interactive 3D model of a property. 3D scans are widely used in real estate and hospitality as a way of providing potential customers with an online "walk-through" of the space from any location.

It's perhaps best described as "reality capture," as that's precisely what takes place, and the process brings any built environment directly to anyone, from anywhere, on any device. Viewers can navigate the 3D space simply by clicking or tapping their screen; they can look up or down, as well as side to side, just as they would in real life. The transition from one point to the next within a tour is seamless. There are no visual distortions in a true 3D tour.

What's the difference between 360 walkthroughs and 3D 'digital twin' virtual tours?

So what differentiates a true 3D property tour from imitators? It's all about the depth. Any virtual tour can capture two dimensions—height and width—but true three-dimensional tours also capture depth.

This is typically done via a specialized camera equipped with multiple lenses and infrared that can sense, measure, and capture depth. However, in utilizing the spatial context of spaces already captured from around the world, Matterport has trained its AI-powered virtual tour software to add depth to still images captured with simple 360 cameras and in the near future, smartphones. The resolution and features vary depending on your camera but the experience remains. In other words, Matterport can create true 3D from 360. Matterport is a pioneer and the leader in 3D tour technology.

Now that you know the difference between a real 3D virtual tour and the stitched together panoramas that call themselves 3D, that begs the question—does it really matter?

3 benefits of 3D virtual tours for real estate agents

One big difference between 3D and 360 virtual tours is their verisimilitude, or how true to life they are—there's a reason it's known as "reality capture." When virtual property tours are high-quality and true-to-life, consumers are more likely to substitute them for in-person tours. Using virtual tours offers real estate businesses benefits like:

  1. Fewer disruptions to your seller, thanks to potential buyers being able to narrow down whether or not a home is right for them before requesting an in-person showing

  2. Out-of-area buyers are more likely to purchase a home with a 3D tour, as they can "tour" a property without physically being there, opening a greater opportunity for "sight-unseen" sales

  3. Serious home buyers are able to make a purchase decision without requesting multiple showings of the same property

The data behind the 'digital twin'

Considering all the terms that can enter the virtual tour conversation, at times it might be difficult to accurately describe one view from another. With that in mind, perhaps the best way to identify what distinguishes the true 3D virtual experience is the spatial data that's captured and the form it takes as a space's "digital twin."

As mentioned, the key to a truly immersive 3D experience comes from an accurate reading of depth. The depth data that's utilized within Matterport's AI-powered software provides the special context necessary for the creation of a complete digital twin. The result is an unmatched documentation and user experience of the place that's aimed to showcase, which is why a 3D virtual tour is one of the essential components of any agent's home selling checklist.


A visualization of the data points that connect the true 3D digital twin experience

What to ask when evaluating 3D virtual tours

Now that you know the basics of what makes a virtual tour truly three-dimensional, we're going to leave you with a brief checklist you can use to evaluate vendors in the future. Use it to not only determine whether a tour is truly 3D, but also to determine if a tour offers other benefits for your business.

  • Does the tour offer smooth walkthroughs, or is the navigation rough or somewhat jarring? Rough transitions indicate a tour that's probably not 3D.

  • Does the tour offer a "dollhouse" view of the property? Real 3D tours like Matterport will create a virtual model of an entire property that you can zoom into and out of.

  • What other assets does the tour vendor offer? A single Matterport shoot gives an agent a 3D property tour, a virtual reality tour, high-resolution listing photos, floorplans, and more.

  • Where can I distribute my tour? Marketing is important, so look for tours with partnerships with the top online property destinations. Matterport tours, for example, can be automatically distributed to, Homesnap,, and beyond. They also automatically produce 'Mattershort' GIFs and videos of your tour that you can easily share on social media and boost client engagement.

Ready to add the digital twin to your toolbox? Start here with a free Matterport account and contact an expert to learn how your business can best utilize reality capture technology in creating custom 3D experiences. 


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