Last updated: January 15, 2023

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BY CREATING AN ACCOUNT, ACCESSING, OR CONTINUING USE THE SERVICES, YOU AGREE TO THE FOLLOWING MATTERPORT PLATFORM SUBSCRIPTION AGREEMENT, AND ANY APPLICABLE SCHEDULES THAT FORM A PART THEROF (“PSA”). IF YOU ARE ENTERING INTO THIS PSA ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS PSA, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY.

This PSA is entered into between You (“You” or “Customer”) and Matterport Inc., (“Matterport”), with its headquarters located at 352 East Java Drive Sunnyvale, CA 94089, as of the date of your first use of the Services (“Effective Date”).”

This PSA supplements Matterport’s online Terms of Use (“Terms of Use”) which govern Your use our Services and the Matterport Platform, defined below.  Undefined capitalized terms used herein shall have the meaning set forth in the Terms of Use.

1. Definitions and Interpretation

In this PSA, the following words and expressions shall have the following meanings, unless the context requires otherwise:

“Additional Fees” means, if applicable, Additional Functionality Subscription Fees, as well as any fees payable to Matterport or an Authorized Reseller in respect of: (a) Platform Subscription Services provided in excess of those within the scope of Customer’s Subscription Level; (b) Additional Services; and (c) if applicable, Third-Party Services.

“Additional Functionality Subscription Fees” has the meaning set out in Schedule 1 to this PSA.

“Additional Functionality” means the Matterport SDK and Matterport API functionality made available by Matterport via the Platform (to the extent the subject of an Order), subject to the payment of the applicable Additional Fees to Matterport or an Authorized Reseller.

“Additional Services” means any services and optional features (and their related assets) that are not Platform Subscription Services and in respect of which Additional Fees are payable and that are provided or otherwise made available to Customer through the Platform  pursuant to an Order from time to time (and their related assets) (including, but not limited to: (a) Schematic Floor Plan Services; (b) Matterport BIM File Services; (c) MatterPak File Services;(d) TruePlan Services); and (e) Matterport E57 File.

“Anonymized Data” means any data extracted from Customer Data, from which all Personal Data has been removed, such that the Customer is no longer identifiable from such data (or may otherwise be associated with such data).

“AS Renewal Period” has the meaning given in paragraph 2.3(b) of this PSA.

“AS Subscription Period” has the meaning given in paragraph 2.3(b) of this PSA.

“AS Subscription” means the AS Subscription Period and each AS Renewal Period.

“Authorized Reseller” means any third-party reseller who has a reseller agreement with Matterport to resell Matterport services, including but not limited to, Platform Services.

“Chat Function” means the Matterport Support chat function, accessible via https://support.matterport.com.

“Customer Data” means any and all information, data, and other content, in whatever form or medium, that is submitted, posted, or otherwise transmitted to Matterport in connection with the use of the Platform by Customer (or its Authorized Users), including (without limitation) Customer Image Data and Customer Personal Data, but excluding Matterport Data.

“Customer Image Data” means any Customer Data that is uploaded, submitted, or otherwise posted to the Platform by or on behalf of Customer in the form of images (whether 2D or 3D), including (without limitation) all associated Mattertag Content.

“Customer Personal Data” means any Customer Data from which a living individual may be identified or is otherwise identifiable, whether directly or indirectly.

“Fixed Digital Objects” means digital files or metadata (such as visual files, spherical images, Mattertag Content, digital media, or other information) that can be displayed in specified locations within a Matterport Space through the use of Positional Technology.

“Generic Space Data” means Anonymized Data relating to: (a) the standard or conventional architectural features of a Subject Property (including, without limitation, foundations, pilings, footings, slabs, framework, structural supports, structural designs, walls, interior walls, exterior walls, floors, ceilings, permanent partitions, roof, roofing, doors, door locks, gutters, flashing, plumbing, plumbing line routing, plumbing fixtures, electrical systems, electric circuit panels and boxes, conduit routing, heat, ventilation, cooling, and air-conditioning systems, ceiling fans, windows, skylights, egress windows, fire and smoke protection, lighting, roof assemblies and structures, construction materials, elevators, escalators, stairs, moving walkways and conveyances) and any related facility, fitting or similar feature; (b) any furniture, fixtures and appliances in a Subject Property (including, without limitation, ovens, ranges, refrigerators, dishwashers, freezers, coffee makers, microwaves, cabinets, counters, fireplaces, vanities, beds, chairs, desks, sofas, tables, faucets, sinks, tubs, televisions, monitors, speakers or mirrors).   

“Initial Subscription Period” means: an annual Platform Subscription, the date which is twelve (12) calendar months from and including the Platform Subscription Commencement Date, or as otherwise specified in an Order.

“Learning and Process Improvement (LPI) Data” means Anonymized Data, content and other materials that result from the Matterport Production Process for the purpose of providing or improving the Platform.

“MatterPak File Services” means the service pursuant to which Matterport will create a standard .obj export file, point cloud file, RCP file or other supported file (or set thereof) that is exportable from any Matterport Space and which can be utilized by Customer outside of the Platform (and “MatterPak File” shall be construed accordingly).

“Matterport API” has the meaning given in Schedule 2 to this PSA.

“Matterport BIM File Service” means the services pursuant to which Matterport will create a “BIM file”, from Customer’s existing Matterport Spaces stored on the Platform. For the purposes of the foregoing, BIM means the “Building Information Modelling” process involving the generation and management of digital representations of physical and functional characteristics of places used to design and document building and infrastructure designs

“Matterport Camera” means any camera equipment developed by or on behalf of Matterport from time to time and made available for use by customers, including (without limitation) the Matterport Pro 3D Camera (MC200), the Matterport Pro2 3D Camera (MC250), the Matterport Pro3 3D Camera (MC300).

“Matterport Data” means Anonymized Data that Matterport extracts through the analysis of Customer Data, and includes all Generic Space Data, Usage Data and LPI Data.

“Matterport Digital Assets” means any output generated pursuant to the provision of Additional Services.

“Matterport E57 File” means a file generated by Matterport in the format “.E57” containing a high-density point cloud for all scan locations in a Matterport Space.

“Matterport Production Process” means the proprietary production process used by Matterport to create and render a Matterport Space.

“Matterport SDK” has the meaning given in Schedule 2 to this PSA.

“Matterport Space” means a 3D representation of a Subject Property that is: (a) created via the Matterport Production Process; and (b) displayed and accessible only via a Showcase in the Platform.

“Matterport Technology” means all technology and data created by Matterport, including without limitation: (a) the Platform; (b) embedded technology in Matterport Cameras; (c) the Matterport Production Process and any artificial intelligence, machine learning, depth-perception or other algorithms therein; (d) the Positional Technology; (e) Matterport Data; (f) Matterport Digital Assets; (g) system performance data, workflows, know-how, object segmentation, auto-generated labels, space indexing, computer vision created by Matterport; (h) the Additional Functionality; and (i) and any subsequent improvements to any of the foregoing.

“Mattertag Content” means all text, notes, tags, annotations, hyperlinks, images, videos, and any other rich media content that may be uploaded by Customer (or an Authorized User) to a Matterport Space.

“Order” means a written or electronic order document entered into between you and Matterport (or an Authorized Reseller) for the Services.

“Platform” means Matterport’s proprietary cloud-based application platform, via which the Platform Services are made available by Matterport.

“Platform Fees” means the Platform Subscription Fees and any applicable Additional Fees.

“Platform Services” means the Platform Subscription Services and any Additional Services that are the subject of an Order.

“Platform Subscription” means Customer’s right (and the right of its Authorized Users) to access and use the Platform Subscription Services in accordance with the terms set out in this PSA for the duration of the Subscription Period, at the Subscription Level and in respect of the number of Authorized Users, in each case, as may be specified in an Order.

“Platform Subscription Commencement Date” has the meaning given in paragraph 2.1 of this PSA.

“Platform Subscription Fees” means the fees payable to Matterport or an Authorized Reseller in respect of a Platform Subscription, as set out in the Order.

“Platform Subscription Services” means the services that are provided by Matterport as part of a Platform Subscription, including, without limitation, the Platform, and the creation of Matterport Spaces.

“Positional Technology” means Matterport’s proprietary technology and data that specifies the location of Fixed Digital Objects within a Matterport Space.

“Renewal Period” has the meaning given in paragraph 2.1 of this PSA.

“Schematic Floor Plan Services” means the service pursuant to which Matterport will create a Schematic Floor Plan from a Matterport Space stored on the Platform.

“Showcase” means the visual webpage display of a Matterport Space, available solely via a link to the Platform.

“Subject Property” means the structure, location, or premises in respect of which: (a) a Matterport Space is created; and (b) to the extent specified in an Order, Capture Services are provided.

“Subscription Level” means the relevant Platform Subscription plan purchased by Customer, as specified in the Order (and the features and functionality offered by which are described in the Documentation).

“Subscription Period” means the Initial Subscription Period and each subsequent Renewal Period.

“Third-Party Contract” means the agreement (in whatever form) entered into between Customer and the relevant Third-Party Provider in respect of Customer’s access to and use of Third-Party Services.

“Third-Party Provider” means a third-party which provides a Third-Party Service.

“Third-Party Services” means any products, content, services, information, websites, or other materials that are owned and provided by Third-Party Providers, and which are made available to purchase via the Platform.

“Trial” has the meaning given in paragraph 2.2 of this PSA.

“True Plan Services” means the service pursuant to which Matterport will create a TruePlan file from an existing Matterport Space stored on the Platform.

“Usage Data” means Anonymized Data collected by Matterport through and relating to Customer’s (and Authorized Users) use of the Platform Services.

“User Credentials” means a username and password combination via which the Platform is made accessible by Matterport.

2. Provision of Services

2.1. Platform Subscription Services. Subject to the payment of all Platform Subscription Fees that are due and payable as at the commencement of this PSA (as specified in the relevant Order with Matterport or an Authorized Reseller pursuant to Section 14), Matterport hereby grants to Customer, a non-exclusive, revokable, worldwide, non-transferable (except as expressly permitted under Paragraph 17 of the Terms of Use), non-sublicensable, limited right to use and access the Platform Subscription Services during the Subscription Period, solely for Customer’s internal business operations and in each case in accordance with the relevant Documentation. Customer’s Platform Subscription shall, unless specified otherwise in the relevant Order, commence on the later of (i) the effective date specified in an Order, (ii) the date Matterport first provides Customer the ability to access the Platform, or (iii) the date of any upgrades pursuant to an Order (such date being the “Platform Subscription Commencement Date”) and shall remain in place for the Initial Subscription Period, following the expiry of which it shall automatically renew for successive periods of equivalent length to the Initial Subscription Period (each such period being a “Renewal Period”), unless terminated earlier in accordance with its terms. Either Party may terminate the Platform Subscription for convenience by providing the other with written notice of not less than sixty (60) days prior to the expiration of the Initial Subscription Period or the then-current Renewal Period. 

2.2. Trials. Matterport may in its sole discretion, offer Customer a free of charge trial in order to enable Customer to test and experience the Platform Subscription Services (a “Trial”). Where applicable, Customer’s Trial will commence on the date notified to Customer in writing by Matterport, immediately prior to which Customer shall be provided with temporary User Credentials. For the avoidance of doubt, the terms of paragraph 5 of this PSA (Fees and Payment) shall not apply to any free Trial (provided, however, that if Customer places an Order for a Platform Subscription following the end of a Trial, Customer’s continued use and access to the Platform Subscription Services will be subject to the payment of all relevant Fees due pursuant to such Order).

2.3. Additional Services 

(a)    From time to time, Matterport may make Additional Services available through the Platform, the use of which shall (in each case) be subject to the payment of Additional Fees to Matterport or an Authorized Reseller. All use of Additional Services shall require Customer to designate and make available to Matterport the Matterport Space(s) in respect of which Customer is requesting the Additional Services. Customer will be invoiced at the end of each calendar month in respect of each Matterport Digital Asset which has been successfully made available to view and download from the Platform during the preceding calendar month. Subject to the payment of all applicable Additional Fees to Matterport or an Authorized Reseller, Customer shall have the right to download the associated Matterport Digital Assets an unrestricted number of times during the Subscription Period. Matterport reserves the right to terminate the Additional Services at any time in its sole discretion, provided however that in such circumstances, Matterport or an Authorized Reseller, as applicable, will provide Customer with a refund in respect of any amounts paid to Matterport in advance which relate to Additional Services which have not, as at the date of termination of the relevant Additional Service, been provided to Customer. Once the Additional Services terminates, Matterport will have no further obligation to create or provide any further Additional Services ordered or requested after the date of termination.

(b)    Subject to paragraph 2.3(c) of this PSA, Customer’s subscription in respect of each Additional Service shall, unless specified otherwise in the relevant Order, commence on effective date specified in the relevant Order and remain in place for the duration of the specified subscription period (the “AS Subscription Period”), following the expiry of which it shall automatically renew for successive periods of equivalent length to the AS Subscription Period (each such period being a “AS Renewal Period”), unless terminated earlier in accordance with its terms. Either Party may terminate an Additional Service Subscription for convenience by providing the other with written notice of not less than sixty (60) days prior to the expiration of the AS Subscription Period or the then-current AS Renewal Period.

(c)    The provisions set out in paragraph 2.3(b) of this PSA shall not apply with respect to the Matterport BIM Service, the term of any subscription in respect of which shall remain in force only for the duration specified in the relevant Order.

2.4. Additional Functionality. To the extent that Customer places an Order which request the use of and access to Additional Functionality, the provision of such Additional Functionality (and Customer’s access to and use of the same) shall be governed by the terms set out in Schedule 2 to this PSA.  

2.5. Third-Party Services. From time to time, Matterport may make Third-Party Services available through the Platform, the use of which shall (in each case) be subject to: (a) the payment of Additional Fees; and (b) Customer’s acceptance of the terms and conditions of the relevant Third-Party Contract (which shall be presented to Customer for acceptance in accordance with the terms set out in paragraph 7 of this PSA (Third-Party Services)). If Customer does not agree to abide by the applicable Third-Party Contract, then Customer should not install, access, or use such Third-Party Services.

3. Customer’s Use of and Access to the Platform and Services

3.1. Provision of Access.  Upon the commencement of Customer’s Subscription Period, Customer shall be provided with User Credentials (or otherwise provided with the means to generate User Credentials), following which Customer may allow its Authorized Users to use the Platform Subscription Services (and, where relevant, Additional Services) for the purposes set out in this PSA, and Customer is responsible for their compliance with the terms set out herein. 

3.2. Use Restrictions. Without prejudice to the terms set out in paragraph 2 of this Terms of Use, Customer shall not (and shall not permit any Authorized Users to) use the Platform, the Services, the Additional Functionality, or the Documentation, for any purpose other than as set out in or as otherwise permitted by the Terms of Use or this PSA. In particular, Customer shall not (and shall not permit any Authorized Users to), directly or indirectly, in full or in part: 

(a) allow any third-party to access any Customer Image Data stored on the Platform (except to the extent permitted through: (i) the use of available end-user functionality in the Platform; (ii) an authorized link to the Platform; or (iii) a Matterport API); or

(b) use any deep-link, page-scrape, spider, robot, crawl, index, or other automatic device, program, algorithm, or technology to use, access, copy, acquire information from, generate impressions on, input information to, store information on, search on, generate searches on or monitor any portion of the Platform, other than as explicitly permitted by Customer’s Platform Subscription and/or any Matterport API.

4. Customer's Responsibilities

4.1. Acceptable Use. Customer will not (and shall ensure that each Authorized User does not) use the Platform Services or the Additional Functionality for any unlawful, fraudulent, offensive, or obscene activity in violation of Matterport’s Terms of Use and shall ensure that all usage of the Platform Services and, where relevant, the Additional Functionality, by Customer and its Authorized Users is at all times in compliance with the terms of this PSA and the Terms of Use

4.2. Responsibility for Customer Image Data. Customer is solely responsible for the development, content, operation, maintenance, accuracy, legality, integrity and use of Customer Image Data and shall ensure that Customer Image Data does not comprise: (a) any content which Customer does not own or otherwise have an appropriate license, consent or permission in respect of; (b) any content that is or is otherwise reasonably considered by Matterport to be harmful, threatening, unlawful, defamatory, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, hateful, or otherwise objectionable; or (c) any content that infringes or misappropriates any third-party right (including Intellectual Property Rights), or is invasive of any privacy or publicity right. For the avoidance of doubt, Customer shall obtain in advance all consents, approvals, licenses, and permissions necessary to capture and use imagery of any Subject Property. Matterport shall have the right (but not the obligation) in its sole discretion and at any time to remove from the Platform any Customer Image Data that violates this PSA, the Documentation, or that is otherwise objectionable. 

4.3. Responsibility For Appropriate Designation. 

(a) Generally. Customer has the ability to designate any Matterport Space or Customer Image Data hosted on the Platform as “private” (i.e., only accessible by Customer via the Platform), “restricted” (i.e., accessible by anyone that possesses the related password or link), or “public” (i.e., accessible by anyone on the internet and publicly available and discoverable on the Platform). Customer acknowledges this is a feature which is a part of, and cannot be removed from the Platform, and Customer is solely responsible for ensuring the appropriate designation of its Spaces. 

(b) Third-Party Interaction. In the event that Customer designates a Matterport Space or Customer Image Data as “public” or “restricted”, Customer acknowledges that third parties may interact with such Matterport Space or Customer Image Data (which shall include being permitted to take measurements, adding annotations or comments, saving and sharing links to such Matterport Space or Customer Image Data), and any rights (including Intellectual Property Rights) that arise as a result of such third-party interactions shall be solely owned by Matterport. 

(c) Public Links. In the event Customer designates any Matterport Space or Customer Image Data as “public” and publicly shares, or otherwise makes available on the internet a link to any Matterport Space, Matterport shall not be responsible for the resulting discoverability or accessibility of the Matterport Space or Customer Image Data on the Platform, and Matterport will have the same right to share such link as any other internet user.

4.4. Matterport Digital Assets. Customer shall be responsible for: (a) any content of the Matterport Spaces; (b) the content of any Matterport Digital Assets created from the Matterport Spaces; and (c) the consequences of sharing or publishing any Matterport Digital Assets, including (without limitation) the disclosure of Customer’s Confidential Information or Customer Personal Data. Customer hereby affirms, represents, and warrants that Customer owns or has the necessary licenses, rights, consents, and permissions necessary for the creation of any Matterport Digital Assets.

4.5. User Credentials. Customer is responsible for keeping its User Credentials secure and confidential and shall, where applicable, take steps to ensure that all Authorized Users do the same. Customer is (and, where applicable, each Authorized User is) prohibited from selling or transferring (or seeking to sell or transfer) any User Credentials to any other person or entity. Customer will promptly notify Matterport if Customer becomes aware of any unauthorized access to User Credentials.  Customer is responsible for maintaining and managing its User Credentials and authorised account administrators.

4.6. Account Data. Customer shall provide Matterport with complete and accurate information for Customer’s Platform account, including Customer’s billing and payment information, and shall ensure that such information remains up to date throughout Customer’s Subscription Period. From time to time, Matterport may require certain additional information from Customer in order to maintain Customer’s account, or to satisfy certain government and regulatory requirements. Customer agrees to provide such information in a timely fashion.  

4.7. Usage Limits. 

(a) For the purpose of paragraph 4.7 of this PSA, the following terms have the following meanings:

“Active Matterport Space” means a Matterport Space that is in use, visible and currently accessible in Customer’s Showcase.

“Archived Matterport Space” means a Matterport Space that has been archived (but not deleted) and is not currently visible in or accessible via Customer’s Showcase.

“Usage” means the relevant use of a Service (whether by reference to a total number used or otherwise) at any measurement in time or in respect of a relevant period of time.  

“Usage Limit” means the purchased limit for Usage as specified in the Order. For the avoidance of doubt, different Usage Limits can be purchased in respect of Usage Limited Products.  

“Usage Limited Products” are the Services which have a Usage Limit, including, but not limited to Matterport Enterprise, Active Spaces, Archived Spaces and SpaceFlex.  

(b) Usage Limited Products. Matterport may notify Customer in the event that Customer’s Usage of Usage Limited Products is nearing the Usage Limit and, in such circumstances, Matterport may work with Customer to seek to reduce Customer’s Usage so that it continues to conform to the Usage Limit. Notwithstanding the foregoing, if Customer’s Usage of the Usage Limited Products meets or exceeds the Usage Limit, Customer shall either:

(i)  enter into a new Order with Matterport or an Authorized Reseller to purchase the next level of Usage Limit of the particular Usage Limited Products for a period of at least one year; or

(ii) purchase additional quantities of the Usage Limited Products by following the on-screen message. This method of purchase will be on a monthly basis and Matterport shall bill for the maximum Usage used during the month,

provided however that in the event that Customer fails to take either of those steps outlined in paragraph 4.7(b)(i) or (ii),  Matterport may be entitled to suspend the Services or Matterport or an Authorized Reseller may invoice Customer in respect of Usage which exceeds the Usage Limit monthly in arrears and, without prejudice to any amounts to be invoiced as set out in the Order for Usage Limited Products, the Fees payable by Customer is respect of such additional Usage shall be calculated by reference to the unit price set out in the Order, increased by 20%. Archived Matterport Space overages shall be charged at 50% of the rate determined for Active Matterport Spaces.

(c) Additional Services. Matterport may notify Customer in the event that Customer’s Usage of Additional Services is nearing the Usage Limits. Notwithstanding the foregoing, if Customer’s Usage of the Additional Services meets or exceeds the Usage Limit, Customer shall purchase additional quantities of such Additional Services via http://my.matterport.com or from any Authorized Reseller. If Customer fails to make such a purchase, Matterport may be entitled to suspend the Services or Matterport or an Authorized Reseller may invoice Customer in respect of Usage which exceeds the Usage Limit monthly in arrears and, without prejudice to any amounts to be invoiced as set out in the Order for Additional Services, the Fees payable by Customer in respect of such additional Usage shall be calculated by reference to Matterport’s then-current standard rates. 

(d) Customer acknowledges and agrees that: (a) any individual who makes a purchase as described in paragraph 4.7(b) or (c) of this PSA is authorised to make such purchase and the actions of any such individual will be binding on Customer; and (b) any additional purchases made in accordance with paragraph 4.7(b) and/or paragraph 4.7(c) of this PSA shall be governed by and in accordance with terms of Customer’s first Order setting forth such Usage Limits, or any subsequent Order which increased Customer’s Usage Limits. 

(e) All Usage Limited Products must be consumed within the applicable Subscription Period. Any additional quantity purchased for Usage Limited Products that remain at the end of Customer’s Subscription Period shall not be credited to future Subscription Periods and any such remaining amount shall be forfeited by Customer. 

5. Fees and Payments

5.1. Fee Increases. Matterport reserves the right to increase or otherwise modify any applicable Platform Fees at any time by posting details of the revised Platform Fees on the Matterport Website, provided that the revised amount of such Platform Fees shall not apply to Customer until: (a) with respect to Platform Subscription Fees, the commencement of the next Renewal Period; and (b) with respect to Additional Fees, such time as the relevant Service in respect of which the relevant Additional Fees are payable is renewed in a subsequent Order. Without prejudice to the generality of the foregoing, the Platform Fees payable by Customer shall increase as at the commencement of each Renewal Period by no less than the greater of: (i) 5 percent (5%); and (ii) the 12-month Consumer Price Index (CPI).

5.2. Fees. Matterport shall invoice Customer in respect of: (a) Platform Subscription Fees, upon the Subscription Commencement Date and at the commencement of each Renewal Period; and (b) any Additional Fees which are payable pursuant to an Order, in accordance with the terms set out therein or as otherwise detailed on the Matterport Website. 

6. Service Levels and Support

6.1. Service Levels. Subject to the terms and conditions of this PSA, Matterport shall use commercially reasonable efforts to make the Platform available, exclusive of downtime necessary for scheduled and emergency maintenance.

6.2. Support. During the Subscription Period, Matterport shall provide technical support (including clarification of the functions and features of Platform Subscription Services and guidance regarding their operation but excluding any form of specific consulting (or similar)) during the following hours:

• (a) Customers located in North America: 07:00 – 17:00 PST
• (b) Customers located in the Asia Pacific Region: 08:00 – 17:00 SGT
• (c) Customers located in Europe, the Middle East and Africa: 08:00 – 18:00 BST

6.3. Support requests may be submitted: (a) by filing a ticket via the support function on the Platform; (b) via the Chat Function; or (c) by contacting Matterport’s support line via the relevant local number set out below.  For the avoidance of doubt, no technical support shall be provided in respect of Additional Services. Support will be provided in respect of Additional Functionality (where relevant) in accordance with paragraph 4 of Schedule 1 to this PSA, if applicable. 

Jurisdiction	Phone Number
United States of America	(408) 805-3347
United Kingdom	+44 157 040 0054
France	+33180207814
Germany	+496950607997
Spain	+34518888665
Italy	+39 014 423 0022
Singapore	+65 3138 4858
Japan	+81 50 3138 8831

 

7. Third-Party Services

7.1. Use of Third-Party Services. The Platform facilitates the purchase of certain Third-Party Services. All such Third-Party Services are provided by and licensed to Customer by the relevant Third-Party Provider, subject to the terms of the relevant Third-Party Contract. Matterport acts as an agent for Third-Party Providers in relation to the marketing, and in some instances, sales of Third-Party Services and is not a party to any Third-Party Contract that is entered into. The Third-Party Provider will be solely responsible for fulfilling any order that Customer places for Third-Party Services and for: (a) the quality, content, and availability of such Third-Party Services; and (b) any Claims that Customer may wish to bring in relation to any Third-Party Service. For the avoidance of doubt, Matterport will not provide any customer support or technical support with respect to any Third-Party Service.

7.2. Customer acknowledges and agrees that Matterport is a third-party beneficiary of each Third-Party Contract and may, where relevant, therefore enforce such Third-Party Contract against Customer. 

7.3. Matterport will make available to Customer, in respect of each Third-Party Service that is purchased by Customer, a link to the applicable Third-Party Contract. In respect of some Third-Party Services, Matterport may facilitate the payment of Fees due in respect of a Third-Party Service to the relevant Third-Party Provider (however, for the avoidance of doubt, the pricing applicable to all Third-Party Services is determined by the Third-Party Provider (in each case)).  

7.4. If Customer chooses to purchase any Third-Party Service: (a) Customer agrees that Matterport may provide or make available all necessary Customer Image Data to the relevant Third-Party Provider(s) in connection with the Third-Party Service; (b) if applicable, Customer agrees to designate to Matterport the Customer Image Data that Customer desires to use in connection with the Third-Party Service; (c) Customer shall be responsible for: (i) any Customer Image Data that Customer designates for use; (ii) content created from any such Customer Image Data; and (iii) the consequences of sharing or publishing such Customer Image Data or content generated from the Customer Image Data, including without limitation the disclosure of Customer’s Confidential Information or Customer Personal Data; and (d) Customer affirms, represents, and warrants that Customer owns or has the necessary licenses, rights, consents, and permissions to use Customer Image Data in connection with any Third-Party Service. 

7.5. Disclaimer; Limitation of Liability for Third-Party Services. Matterport hereby disclaims all warranties and conditions with respect to any Third-Party Service, and warranties, if any, with respect to any Third-Party Service are made solely by the applicable Third-Party Provider in the relevant Third-Party Contract. In no event will Matterport or its affiliates or licensors have any liability to customer, customer’s affiliates, or its or their respective users or customers for any damages of any nature (whether, direct, indirect, or otherwise) arising out of or related to any act or omission of a Third-Party Provider (or any sub-contractor acting on its behalf) including, without limitation:  (a) any failure of any Third-Party Provider to deliver any Third-Party Service or Customer’s use of or inability to use any Third-Party Service; (b) any Security Incident caused by any Third-Party Provider or its sub-contractors; (c) any failure of a Third-Party Provider or its sub-contractors to use appropriate organizational and/or technical security measures to protect Customer Data from any Security Incident; or (4) any unauthorized redistribution or display of any Customer Image Data (or portion thereof) by any third-party, including without limitation through any unauthorized embedded links or code on a third-party website or app.

8. Privacy and Data Security

8.1. Customer shall not via any means provide or make available to Matterport any special category data (as such term is defined in the UK GDPR). Without prejudice to the foregoing, Customer agrees that neither Customer nor any Authorized User shall intentionally upload any Personal Data to the Platform. Customer shall take all steps reasonably necessary to ensure the risk of the unintentional capture of Personal Data by the Platform (howsoever arising) is minimized. 

8.2. Without prejudice to paragraph 8.1 of this PSA, to the extent that any Personal Data is captured in or is otherwise evident from Customer Image Data, Customer shall ensure that it has obtained (or are otherwise in possession of) all necessary rights, permission or consents necessary to enable the upload of such Customer Image Data to the Platform. All such Personal Data shall be processed by Matterport in accordance with Matterport’s Privacy Policy and, where relevant, Matterport’s Data Processing Addendum. Customer acknowledges that, if Customer purchases Platform Services or other Matterport services from an Authorized Reseller, in order to permit  Matterport to provision such services, such Authorized Reseller may share Customer Personal Data with Matterport, or Matterport may share Customer Personal Data with such Authorized Reseller.  Customer hereby expressly consents to such disclosure and use of Customer Personal Data.

9. Intellectual Property Rights

9.1. General Ownership. As between Customer and Matterport, (a) Matterport owns all right, title, and interest, including all Intellectual Property Rights, in and to the Matterport Technology; and (b) Customer owns all right, title, and interest, including all Intellectual Property Rights, in and to the Customer Data. 

9.2. Ownership of Matterport Spaces. Without prejudice to paragraph 9.1, but subject to paragraphs 4.3 and 9.3 of this PSA, Customer shall own all rights (including Intellectual Property Rights) in and to each Matterport Space and Matterport hereby assigns to Customer, by way of a present assignment of a future right, all its right, title, and interest in and to each Matterport Space.

9.3. Right to Use Matterport Spaces. Matterport shall, both during the term of this PSA and thereafter, have the right to otherwise use each Matterport Space for such purposes and in such ways as Matterport may require in connection with the operation of its business (the “Purpose”) and Customer hereby grants to Matterport a non-exclusive, irrevocable, perpetual, royalty-free, sub-licensable license to otherwise use each Matterport Space for the Purpose.

9.4. License of Customer Data.  Subject to the terms and conditions of this PSA, Customer hereby grants to Matterport a non-exclusive, irrevocable, non-transferable (except as expressly permitted under this PSA), non-sublicensable (except as expressly permitted under this PSA), worldwide, royalty-free right and license to Customer Data: (a) during the Subscription Period, to host, reproduce, modify, process, publicly display, distribute, use and prepare derivative works from the Customer Data for the purpose of providing the Platform Services; and (b) during the Subscription Period and thereafter to create Matterport Data.

9.5. Matterport Digital Assets.  As between Matterport and Customer, all right, title and interest in and to the Matterport Digital Assets created by Matterport on behalf of Customer (and all Intellectual Property Rights therein) are and shall be owned by Matterport. Subject to the payment of all relevant Additional Fees that are due to Matterport or an Authorized Reseller in respect of the applicable Additional Services, Matterport hereby grants to Customer an irrevocable, sublicensable, non-exclusive, perpetual, worldwide license to use, evaluate, reproduce, display, and distribute each Matterport Digital Asset that is produced from the performance of the Additional Services; provided however that Customer shall ensure all such sub-licensees utilize such Matterport Digital Assets in accordance with the Terms of Use. Notwithstanding the foregoing, Customer acknowledges that Matterport Digital Assets can only be generated through the Platform (and that there are therefore technical limitations on the extent to which Matterport Digital Assets may be accessed or otherwise viewed by third parties), however, pursuant to the license herein, Customer will be free to host, reproduce and distribute any Matterport Digital Assets that Customer downloads. Customer acknowledges that it will not have the right to access any of the Matterport Digital Assets stored on the Platform following the expiration or termination of the Subscription Period.  All rights not expressly granted herein are reserved by Matterport, and Customer may use Matterport Digital Assets only as expressly permitted by this paragraph 9.5. 

9.6. Matterport Data. Customer acknowledges and agrees that Matterport may throughout the Subscription Period: (a) monitor Customer’s use of the SaaS Services to create Usage Data; and (b) develop LPI Data and Generic Space Data. Customer further acknowledges that Matterport may (a) make Matterport Data publicly available in compliance with applicable law, and (b) use Matterport Data to the extent and in any manner permitted under applicable law (it being acknowledged, for the avoidance of doubt, that Matterport Data does not identify Customer, the Subject Property or Customer’s Confidential Information). For the avoidance of doubt, the Parties acknowledge and agree that Matterport shall be entitled to (i) combine Matterport Data obtained in connection with this PSA with similar data held by Matterport (whether obtained by Matterport from other customers of Matterport or from third parties); and (ii) use such combined/aggregated data to the extent and in any manner permitted by applicable law. 

9.7. Digital Millennium Copyright Act. Matterport will respond to notices of alleged infringement in compliance with the Digital Millennium Copyright Act (“DMCA”). If Customer is a copyright owner or an agent thereof, and Customer believes that any content hosted on the Platform infringes Customer’s copyrights, then Customer may submit a notification to legal@matteport.com. 

9.8. Marks. The Marks displayed on or in the Platform, the Services and the Documentation are the property of Matterport. Customer shall not: (a) use or allow the use of any Mark without the prior written consent of Matterport; or (b) take steps to alter, cover or otherwise obscure from view any Mark that is displayed on the Documentation or the Platform Services or any Matterport Space, Matterport Digital Asset or other Matterport property. In the event Customer displays any trademark, logo, service mark, trade name or other branding on any page on which Customer displays any Matterport Space or Matterport Digital Asset or in any other place where Customer promotes the use of a Matterport Space or Matterport Digital Asset, Customer shall not do so in a manner that implies, or reasonably could imply, that the whole or any portion of the Matterport Technology used to generate or provide any Matterport Space or Matterport Digital Asset is owned by Customer or any third-party. In the event that Matterport becomes aware that Customer’s use of the Marks does not comply with the terms of this PSA (as determined by Matterport in its sole discretion), Matterport shall notify Customer of this, and Customer shall remedy the relevant non-compliance in accordance with the requirements set out in such notice. Any failure to fully comply with such notice shall constitute a material breach of this PSA.

10. Representations, Limited Warranty and Disclaimer

10.1. Matterport Limited Warranty.  Subject to paragraph 10 of the Terms of Use, Matterport warrants that it (a) provides the Platform Subscription Services using commercially reasonable efforts in accordance with standards generally accepted in Matterport’s industry; and (b) uses industry-standard methods designed to ensure that the Platform Subscription Services do not contain software viruses or other unauthorized or malicious code. FOR THE AVOIDANCE OF DOUBT, THE FOREGOING WARRANTY IN THIS PARAGRAPH AND PARAGRAPH 10 OF THE TERMS OF USE DOES NOT APPLY TO, AND MATTERPORT STRICTLY DISCLAIMS ALL WARRANTIES, WITH RESPECT TO ANY THIRD-PARTY SERVICES.

10.2. Customer Warranty. Customer warrant that: (a) Customer own all right, title, and interest, including all Intellectual Property Rights, in and to Customer Data and has all rights, consents and/or permissions necessary to grant Matterport the licenses of Customer Data set out in this PSA; and (b) that both the Customer Data and Customer’s use of the Platform are and shall throughout the Subscription Period be in compliance with the AUP and shall not infringe the rights (including Intellectual Property Rights) of any third-party. 

11. Indemnification

In addition to the indemnification obligations in paragraph 12 of the Terms of Use:

11.1. Customer shall indemnify, hold harmless, and, at Matterport’s option, defend Matterport’s Indemnified Parties from and against any and all Third-Party Claims, including all Losses resulting from (a) Customer’s conduct or Customer’s use of or inability to use the Platform; (b) Customer’s violation of or apparent violation of this PSA; or (c) Customer’s, or Customer’s Authorized Users’, fraud, gross negligence or wilful misconduct. 

11.2. Matterport shall defend, indemnify and hold harmless Customer and Customer’s Indemnified Parties from and against all Third-Party Claims, including all associated Losses), to the extent based on or arising out of any Third-Party Claim that Customer’s use of the Services in accordance with the Terms of Use or this PSA infringes any third-party’s Intellectual Property Rights;  provided that, in respect of any claim made pursuant to section (a) You shall promptly, and in any event within five (5) days of the relevant Third-Party Claim arising, provide Matterport with written notice of the Third-Party Claim; (b) Customer provides all reasonable information and cooperation to Matterport in the defence and settlement of the Third-Party Claim (at Matterport’s expense); and (c) Matterport is given sole authority to defend or settle the Third-Party Claim. Matterport shall not be liable for any costs or expenses incurred by Customer without Matterport’s written authorisation. If any Third-Party Claim is upheld, threatened or reasonably anticipated and for which Customer seeks indemnification pursuant to section, Matterport shall have the right, at its sole discretion to either: (a) modify the relevant Service (or portion thereof) such that it is non-infringing; (b) acquire any relevant right so as to ensure the relevant Service (or portion thereof) is no longer infringing; or (c) terminate the Order pursuant to which the relevant Service is made available to Customer or otherwise terminate this PSA, in each case without liability to Customer.  Customer acknowledges and agrees that this section sets out Matterport’s entire liability, and Customer’s sole remedy, in respect of a Third-Party Claim that Customer’s use of the Services in accordance with the Terms of Use and this PSA infringes any third-party’s Intellectual Property Rights.

12. Effect of Termination

12.1. Access. Upon the termination or expiry of Customer’s Platform Subscription, Customer’s access to the Platform Services (and the access of every Authorized User) will be deactivated and Customer will cease to have any ability to export any previously purchased Matterport Digital Assets or Customer Image Data in Customer’s Platform account in file formats available through functionality in Customer’s Platform account. Matterport will cease to have any obligation following the termination or expiry of Customer’s Platform Subscription to provide to Customer: (a) any Matterport Technology (including, without limitation, any technology used to display any Matterport Space); or (b) access to the Platform for the purpose of exporting Matterport Digital Assets.

12.2. Licenses Granted to Matterport. Save to the extent expressly stated to expire upon the termination or expiry of Customer’s Platform Subscription, no license granted to Matterport by Customer shall terminate as a result of the termination or expiry of Customer’s Platform Subscription and Matterport shall be entitled to continue to utilize all such licensed rights.

13. Limitation of Liability

13.1. Notwithstanding Paragraph 11 of the Terms of Use, and subject to section 13.2, in no event will the total cumulative liability of either Party (whether such liability arises in contract, tort (including negligence) or otherwise) to the other Party in respect of Losses arising out of, or in connection with this PSA, exceed the total Fees paid to Matterport or an Authorized Reseller, as applicable, during the twelve (12) month period immediately prior to the date the cause of action arose. Neither Party shall be liable to the other Party (whether such liability arises in contract, tort (including negligence) or otherwise), even if such Party was notified or was otherwise aware of the possibility of such Loss, for: (a) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of use, loss of or damage to reputation or goodwill, the cost of procurement of substitute goods or services; or (b) any indirect, special, consequential, exemplary or reliance damages, loss, costs, claims or expenses of any kind. Subject to section 13.2, Matterport shall not be liable to Customer in respect of any Loss incurred by Customer as a result of: (a) the unauthorized redistribution or display of the Services (or portion thereof) by any third-party, including without limitation through any unauthorized embedded links or code on a third-party website or app; (b) any Loss arising from a failure or delay in the performance of its obligations under this PSA to the extent that such failure or delay was caused or contributed to by an act or omission of Customer or its employees, or any third-party; (c) any disruption to Services, including downtime, outages; or (d) inaccurate information received by Customer as a result of Matterport performing maintenance of the Services. 

13.2. The exclusions and limitations of liability in this PSA shall not apply in respect of: (a) any liability of Customer to pay any Fees; (b) any indemnity provided by either Party pursuant to the Terms of Use or this PSA; (d) any Loss suffered by any person arising out of the fraud and/or fraudulent misrepresentation of the Party seeking to rely on the exclusion or limitation; (e) death or personal injury resulting from negligence on the part of the Party seeking to rely on the exclusion or limitation; or (f) any liability of either Party that cannot otherwise be excluded or limited under applicable law.

14. Reseller Orders

If Customer orders any Platform Services from an Authorized Reseller pursuant to an Order between Customer and the Authorized Reseller: (a) all references to an Order in this PSA shall mean the applicable the Order between Customer and the Authorized Reseller; (b) Section 5 (Fees and Payments) is superseded by the terms set forth in the applicable Order between Customer and the Authorized Reseller, and fees set forth in such Order shall paid directly to the Authorized Reseller, as applicable; (c) Matterport shall provide all credits or refunds owed by Matterport to the Authorized Reseller and not to Customer, and Customer shall look to the Authorized Reseller for such credits and refunds; (d) Section 6 (Service Level Support) is superseded by the applicable Order between Customer and the Authorized Reseller; and (e) Matterport shall have no responsibility or liability with respect to any failure by the Authorized Reseller to issue credits or refunds to Customer. Notwithstanding anything to the contrary, unless Matterport provides signed written authorization to Customer, no additional terms in any Order between Customer and an Authorized Reseller shall be binding on Matterport, and this Agreement shall prevail in the event of any conflict between this Agreement and any Order between Customer and an Authorized Reseller.