Last Updated: June 18, 2018
For the purposes of EU data protection laws ("Data Protection Legislation"), Matterport is data controller (i.e., the company who is responsible for, and controls the processing of, your personal data).
This section describes the types of personal information we may collect about you, and how we use that information. We use the personal information we collect to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to improve our services; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; or to notify you about changes to our Services.
Information you provide to us directly. We may collect personal information, such as your name, phone number, address, industry, company and e-mail address when you when you register for our Services, sign up for our mailing list, or otherwise communicate with us.
Payment and transaction information. Information such as camera purchased and subscription plans, date and time of your transaction, and payment information, such as your credit card or bank account details. We use this information to facilitate transactions, detect and prevent fraud and inform our advertising and marketing.
Online Inquiries. When you submit an inquiry via the Services, we may ask for your first and last name, physical address, email address, phone number, company name, industry type, and certain other information from time to time. We request this information for identification purposes, and to communicate with you regarding your inquiry. If you provide your phone number, we may use that information to make direct dial calls, autodialed and prerecorded message calls, and to send text messages, from Matterport relating to our product and services.
Correspondence. If you correspond with us via email, we may gather in a file specific to you the information that you submit.
Images stored. When you capture imagery and submit it to the Matterport Cloud (as described in the Matterport Cloud Subscription Agreement), we may collect personal information which is depicted within the imagery you submit. We do use this information in aggregated form for analytics and machine learning, but the results of these activities do not contain or disclose any personal information that is identifiable to you. We do not use this incidental information for any other purpose, but this information may be publicly displayed if you choose to display the underlying imagery publicly through the Matterport Cloud. If you do not wish to publicly display personal information depicted in the imagery you submit, you should either refrain from capturing such personal information in your imagery or designate the imagery as “private” in your Matterport Cloud account. For additional information on designating your imagery as “public” or “private”, restricting third parties from editing or re-sharing your imagery, and the consequences of archiving your imagery, deleting your imagery and/or terminating your account, please also see the Matterport Cloud Subscription Agreement. We will store your imagery for the longer of (i) the period of your subscription to the Matterport Cloud or (ii) 10 years from the date of first import into the Matterport Cloud.
URL, IP addresses, Device Information and Frequency of Use. Like many other online service providers, we collect and analyze information about our users’ utilization and navigation of our Services. This information helps us to design our Services to better suit our users’ needs, and we also use this information to share aggregated, anonymous information on the effectiveness of our Services with content owners and creators.
We track and collect data about how frequently you use the Services, the time You spend actively using the Services, and the pattern of actions you take in using the Services, We also track the URL that you visited before you came to our Services, the URL to which you next go, information about the browser through which you are accessing the Services, and your Internet Protocol (IP) address. We use this information to help diagnose problems with our Services and to administer our Services. Your IP address also is used to help identify you and to gather broad location and demographic information.
Our mobile applications also track and provide to us data about the ID and make/model of the mobile device that runs the app. The mobile applications will track information when you are online, and may also track information when you are offline.
If you are a resident in the EU, we need to tell you the legal basis on which we collect and use your personal information. In the EU, the purposes for which we process your personal data are:
We may ask for your consent for processing your personal information in relation to the Services, in certain cases. You should be aware that you are entitled under Data Protection Legislation to withdraw your consent where that has been given, at any time. If you do this and we have no alternative lawful reason to process your personal data, this may affect our ability to provide you with rights to use the Services.
In summary, we need certain categories of personal data in order to provide you with the Services. Certain other personal data is processed for our legitimate interests in cases where this does not result in prejudice to you. Certain other personal data is processed based on consent.
We have set out in the table at Annex 1 a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Please contact us if you need details about the specific legal basis we are relying on to process your personal data where more than one legal basis has been set out.
Cookies are pieces of code that allow for personalisation of our website experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes.
We use the following types of cookies:
(a) Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or make use of e-billing services.
(b) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
(c) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
(e) Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.
Annex 2 contains more information about the cookies we use and how long they remain on your device.
If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that drop cookies via our website):
From time to time, we may contact you with information about our products and services. Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you. If you do not want to receive marketing messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can also change your marketing preferences at a later date by clicking on the unsubscribe link at the bottom of our marketing emails or logging into your account on our website and changing your preferences.
Matterport will not share, rent, sell or otherwise disclose any of the personal information that we collect about you, except when we have your permission or in any of the following situations:
We may disclose the results of aggregated data about you for marketing or promotional purposes, as further described below. We may disclose, to the owners of certain content available through the Services, or their representatives, the following types of aggregated data about usage of such content: the number of views and the number of users who view the content, statistical information about users who view the content by geography, the referring URLs of users who view the content, the number of users who interacted with the content in specific ways, and other similar aggregated information relating to usage of the content. We may also disclose to third parties certain algorithms developed from analytics and machine learning conducted on user information collected in aggregated form, but these algorithms do not contain or disclose any personal information that is identifiable to you.
We may disclose information about you as part of a bankruptcy, corporate reorganization, merger, acquisition or other sale or transfer of Matterport’s assets or business.
We may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity in connection with our Services or to respond to a subpoena, court order or other legal process. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.
In our Services, we use Google Analytics and other third-party web analytics services. These third-party services use the sort of technology described in the preceding sections to help us analyze how users use the Services, including by noting the URL that users visited before they came to our Services. These service providers will receive or directly collect the information collected by the technology, which they will use to evaluate your use of the Services. As described in the following paragraphs, we also use Google Analytics on this website, and in the services available through this website (collectively, the “Site”) for certain purposes related to online marketing. You may click here to install the Google Analytics Opt-Out Browser Add-on to prevent Google Analytics from using your information for analytics on the Site.
We also allow other third parties, such as Google Analytics and other ad networks and ad servers, to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Site. These tracking technologies enable these third parties to serve our tailored marketing to you while viewing other areas of the Internet, based on anonymous information collected while you are visiting our Site. We have implemented the following Google Analytics advertising features based on interests and location for the purposes of remarketing: retargeting and enhanced demographic tracking, including affinity audiences, custom affinity audiences, in-market audiences, similar audiences, demographic and location targeting, and demographics and interest reports. The parties that provide these technologies may offer you a way to opt out of targeted marketing as described below. Click here for more information on how Google uses data when you use the Site.
You may visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of receiving tailored marketing from companies that participate in those programs, and if you are interested in learning about tailored browser marketing and how you can generally control cookies from being put on your computer to deliver tailored marketing (i.e., not just for our Site). You may also visit the Google Ads Settings page to opt out of Google Analytics for Display Advertising or customize Google Display Network ads. Please also see additional information here about Google Ad Settings for mobile apps. Be aware that you may still receive marketing content that is not tailored to your interests, even if you opt-out of tailored marketing, to the extent marketing technology is integrated into our Site. In addition, we are not responsible for any choices you make using any of the above opt-out links, and we do not control these opt-out methods or their continued availability or accuracy.
You may also receive tailored in-application marketing content when using an application on a mobile device. Each mobile operating system provides its own instructions on how to prevent or opt-out of the delivery of tailored in-application marketing content.
California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.
A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (“California customer”) is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes, subject to certain exceptions. In general, subject to certain exceptions, if the business has made such a disclosure of personal information, upon receipt of a request by a California customer, the business is required to provide, free of charge, a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California customers may request further information about our compliance with this law by sending an e-mail to email@example.com.
If you are located in the EU, you have the following rights in respect of your personal data that we hold:
You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
To help protect the privacy of data you transmit through the Services, where personal information is requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we take commercially reasonable steps to protect data that we collect through the Services against unauthorized access. However, you should keep in mind that the Services is run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.
You may correct or update information collected about you by contacting Matterport at the email or mailing address noted below. We will use commercially reasonable efforts to correct or update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement.
You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by contacting us at the email address below.
You have the right to access personal information about you. We may request a fee to meet our costs in providing you with details of the information we hold about you, as permitted by law. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or not otherwise required by local law.
We do not knowingly collect or maintain personal information from persons under 13 years old. Our Services are intended for use by a general audience, and no part of our Services is directed to children under 13. If Matterport learns that personal information of children less than 13 years old has been collected without verifiable parental consent, then Matterport will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained an account on the Services or otherwise provided us with personal information without your consent, then you may alert Matterport at the address below and request that we delete that child’s personal information from our systems.
Matterport, Inc. 352 E. Java Dr. Sunnyvale, CA 94089
|Category of personal information||Purpose /Activity||Lawful basis for processing including basis of legitimate interest|
|Contact information and basic personal details such as your first name, last name, phone number, e-mail address and date of birth.||We use this information to operate, maintain and provide to you the features of the Service.||The processing is necessary for:
|We use this information to communicate with you, including sending Service-related communications (such as invoices and information about updates to the Service, and any news, alerts and marketing communications (in line with your settings and options)).||The processing is necessary for:
|We use this information to deal with enquiries and complaints made by or about you relating to the Service.||The processing is necessary for our legitimate interests, namely administering the Service, for marketing purposes and communicating with users.|
|We use this information to connect you with Matterport Service Providers in your geographic area.||The processing is necessary for our legitimate interests, namely connecting users who have requested 3D scanning services with appropriate Matterport Service Providers.|
|Payment and transaction information including information such as camera purchased and subscription plans, payment information (such as your credit or debit card details or your bank account details), and time, date and value of transactions.||We use this information to facilitate transactions and provide you with the Service.||The processing is necessary for the performance of a contract.|
|We use this information to provide customer support.||The processing is necessary for:
|We use this information to detect and prevent fraud.||The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.|
|Images stored. When you capture imagery and submit it to the Matterport Cloud (as described in the Matterport Cloud Subscription Agreement), we may collect personal information which is depicted within the imagery you submit.||We use this information to operate, maintain and provide to you the features of the Service.||The processing is necessary for:
Essential cookies are needed by Matterport to protect your space’s, profile, and billing data to make sure you and only you can access or change them. Essential cookies may be set at any time when you are visiting one of the Matterport sites and may not be turned off. The following is a list of these essential cookies:
Functionality cookies help to improve your experience while using a Matterport site. These do not contain any personal data. Functionality cookies may be set at any time when you are visiting one of the Matterport sites and may not be turned off. The following is a list of functionality cookies:
Performance cookies inform Matterport about what features our users like most and help us to customize our services to best fit your needs. You can disable performance cookies in Matterport Cloud as part of you preferences, or by changes settings in your web browser. You can currently only turn off performance cookies on our website (www.matterport.com), and our shopping cart (buy.matterport.com) by changing browser settings. The following is a list of functionality cookies:
As part of bringing you the best experience possible Matterport links out to a variety of other services that you may use. By including some of these resources on our pages, they may in turn set their own cookies which our governed by their own privacy policies. Matterport does not directly control or influence these cookies.